Motivated technology professional with strong educational background and experience, holding an Active TS & Q Clearance. Seeking opportunities to assist with complex technical escalations and information technology. Detail-oriented individual with exceptional communication and project management skills, capable of handling multiple tasks effectively in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, focusing on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Communications Network Engineer
Apex Systems
05.2023 - Current
Evaluate communication hardware and software, as well as troubleshoot Local Area Networks/Base Area Networks/Wide Area Networks (LAN/BAN/WAN), and other network related problems.
Administer LAN/BAN/WANs.
Schedule conversions and cutovers.
Configuring and deploying Network LAN devices
Using multi-Software technical tools such as Vision to coordinate requests of cisco devices replacement and refreshing old equipment’s.
Configure network equipment prior to shipping to site locations and ensure that all configurations are 100% accurate.
Ensure that all new networking equipment is added or configured with the appropriate network tools such as Cisco ISE.
Provide technical recommendations to improve customer network architecture.
Provide Tier 2 troubleshooting support of outage and networking/circuit issues
Proactively monitor network related issues reporting issues to management and customers.
Utilize ServiceNow for ticket tracking.
Collaborated with cross-functional teams to support network-related projects and initiatives.
Junior Network System Engineer
Department of Energy, Office of Naval Research
10.2022 - 05.2023
Provides technical, administration, and engineering support on Microsoft Windows and potentially others like Cisco and Linux to administrators on site.
Implements new and existing network and server equipment, to include hardware, and software upgrades.
Ensures network connectivity of all servers, workstations, VTC, and other network appliances.
Practices network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
Tests and secures network components.
Anticipates future network requirements, and researches and analyzes emerging technologies and applies them to business needs.
Creates and maintains documentation as it relates to network configuration, network mapping, processes, and service records.
Develops, implements, and maintains policies and procedures for network administration, usage, and disaster recovery.
Conducts research on network products, services, protocols, and standards to remain abreast of developments in the networking industry.
Assisted in the deployment of new technologies, streamlining operational processes within the department.
Technical Support
University of Houston
01.2018 - 01.2022
Responsible for maintaining inventory as required to keep desktop devices in good working order.
Swap out defective Units to maintain continuity of operations.
Interface with the end user to resolve desktop productivity suite issues.
Install images on desktop/ peripheral.
Provided technical support to 100+ clients daily.
Education
Bachelor of Science - Computer Science, Computer Science and Information Systems
University of Houston
Houston, TX
07-2021
Associate of Science - Computer Science
Lonestar College
Cypress, TX
08-2018
Skills
Software development
Netcool monitoring expertise
Network setup
Network switching technologies
Layer 2 and 3 networking protocols
Network diagnostics expertise
Effective problem-solving abilities
Clear and concise documentation
IP address management
Certification
CompTIA A+
CompTIA Network +
CompTIA Security +
Microsoft Azure fundamentals, Jul 2022
CCNA
CompTIA Linux+ in Progress
Timeline
Field Communications Network Engineer
Apex Systems
05.2023 - Current
Junior Network System Engineer
Department of Energy, Office of Naval Research
10.2022 - 05.2023
Technical Support
University of Houston
01.2018 - 01.2022
Bachelor of Science - Computer Science, Computer Science and Information Systems