Ali Arshad
Gujrat
Summary
Accomplished Small Business Owner and former Customer Service Representative at United Bank Limited, adept in business operations leadership and providing elite customer service. Skillfully managed cash flow, significantly improved operational efficiency, and fostered business growth through strategic planning and execution. Demonstrates exceptional accounting oversight and staff development capabilities, ensuring robust business retention and development.
Overview
9
9
years of professional experience
Work History
Small Business Owner
Jazba Flex Printers
12.2020 - Current
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Promoted business via social media to generate leads and maximize brand identity.
- Conducted performance evaluations and provided constructive feedback to employees.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Designed business plan to define concept, short-term and long-term goals and strategies.
Customer Service Representative
United Bank Limited
09.2018 - 11.2020
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Increased efficiency and team productivity by promoting operational best practices.
- Sought ways to improve processes and services provided.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Bank Teller
United Bank Limited
07.2016 - 09.2018
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Education
Bachelor of Arts - Commerce
NCBA&E
Gujrat08-2013
Skills
- Business operations leadership
- Cost control and analysis
- Accounting oversight
- Staffing
- Business growth and retention
- New business launch
- Business management and development
- Planning and execution
- Staff hiring
- Vendor relations
Languages
Urdu
Native or Bilingual
English
Professional Working
Timeline
Small Business Owner
Jazba Flex Printers
12.2020 - Current
Customer Service Representative
United Bank Limited
09.2018 - 11.2020
Bank Teller
United Bank Limited
07.2016 - 09.2018
Bachelor of Arts - Commerce
NCBA&E
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