Ali Asaad
Summary
Results-driven professional with proven adaptability in remote, travel-intensive, and traditional office environments. Expertise in independent responsibility management and cross-team collaboration across various time zones. Consistently maintains high productivity levels in fast-paced and dynamic conditions.
Overview
18
18
years of professional experience
Work History
Customer Engagement Manager
ZUPER
01.2024 - 09.2024
- Guided new customers through the onboarding process, conducting product demonstrations and documenting their needs by creating detailed tasks
- Collaborated with sales, product, and technical teams to align customer expectations, tailoring software solutions to enhance satisfaction and drive product improvements
- Delivered ongoing support by showcasing software updates and ensuring customers maximized their use of the product and providing technical troubleshooting through remote support tools and ticketing systems.
Technical Project Manager
AXON ENTERPRISE
11.2022 - 01.2024
- Coordinated across organizations to be lead project manager for 200+ installations with first responder agencies
- Continued development of operating procedures resulting in reduced timeline requirement for product installation
- Built and maintained schedules for all new projects, resulting in 100% on time installations
- Provided troubleshooting and support for Microsoft Server 2012, 2016, and 2019
- Assisted our team with linux patches
- Updated VMware consoles and appliances
SaaS Implementation Manager
AXON ENTERPRISE
03.2015 - 11.2022
- Deployed Axon Interview Room installations across 300+ North American and international first responder agencies
- Coordinated with multiple stakeholders, including Police Chiefs, Information Technology departments, networking, and facility teams
- Assisted in creating Powershell script that can copy a file to all users desktops
- Provided pre-installation configuration management and support in order to develop specific network requirement needs for operating enterprise software, including configuring IP addresses
- Managed post-installation on-site and remote support to resolve network, hardware, and software customer issues
- Provided outstanding customer support to all client
Security Officer
OLD DOMINION SECURITY
INOVA Fairoaks Hospital
03.2014 - 03.2015
- Responsible for the safety of hospital property and staff via patrolling hospital property, facility monitoring, and patient restraint when necessary.
Motor Transportation Operator
UNITED STATES ARMY
Fort Drum
11.2007 - 04.2011
- Operated and performed maintenance on variety of heavy-duty vehicles such as 5-ton Humvees, Mine-Resistant Ambush Protection vehicles, all purpose industrial trucks, and Heavy Expanded Mobility Tactical Trucks
- Trained in and executed convoy defensive tactics to provide safe transport for infantry troops in combat
- Mentored and trained junior soldiers to achieve the qualifications needed to expertly perform their duties
- Combat deployment to forward operating base Camp Carver, Iraq from 2009-2010
- Mission lead for armored convoys
- Provided Arabic translation to ensure mission success
- Responsible for resupply of ground forces including food, water, and ammunition.
Security Officer
PINKERTON GOVERNMENT SERVICES
Northrop Grumman Corporate HQ
10.2006 - 11.2007
- Provided security services at an installation which housed Top-Secret government information, included access control, officer dispatch, and routine patrol.
Education
B.S. - Cyber Security, Network Systems Administration
ITT TECHNICAL INSTITUTE
Springfield, VA07-2015
Skills
- Customer relationship management
- Technical troubleshooting
- Software implementation
- VMware management
- Remote support
- Linux system maintenance
- Technical training
- Active Directory management
- Firewall configuration
- Hardware troubleshooting
- Server management
- Software installation
- Product demonstrations
- Project management
- Network configuration
- Team collaboration
- Network troubleshooting
- Microsoft Server administration
- IP configuration
Timeline
Customer Engagement Manager
ZUPER
01.2024 - 09.2024
Technical Project Manager
AXON ENTERPRISE
11.2022 - 01.2024
SaaS Implementation Manager
AXON ENTERPRISE
03.2015 - 11.2022
Security Officer
OLD DOMINION SECURITY
03.2014 - 03.2015
Motor Transportation Operator
UNITED STATES ARMY
11.2007 - 04.2011
Security Officer
PINKERTON GOVERNMENT SERVICES
10.2006 - 11.2007
B.S. - Cyber Security, Network Systems Administration
ITT TECHNICAL INSTITUTE
Similar Profiles
Kushaal DoshiKushaal Doshi
Sr. Technical Implementation Specialist at ZuperSr. Technical Implementation Specialist at Zuper
Rakul VijayRakul Vijay
Sr Architect, Customer Solutions at ZuperSr Architect, Customer Solutions at Zuper
M Sateesh BabuM Sateesh Babu
Customer Engagement Manager at ZuperCustomer Engagement Manager at Zuper
Durga ThyagarajanDurga Thyagarajan
Customer Engagement Manager at Tata Consultancy Services LtdCustomer Engagement Manager at Tata Consultancy Services Ltd
Katherine CarlsonKatherine Carlson
Customer Engagement Manager at PetsmartCustomer Engagement Manager at Petsmart