Ali Chahine
Bell,CA
Summary
Dynamic sales leader with extensive experience at Kia of Carson, driving sales growth and enhancing team performance. Expert in structuring profitable deals while ensuring compliance. Proven ability to coach and develop teams, analyze performance metrics, and optimize processes, resulting in improved closing ratios and customer satisfaction. Strong relationship builder with a focus on results.
Professional sales leader with proven track record in driving revenue growth and optimizing sales strategies. Strong focus on team collaboration, ensuring adaptability to changing market conditions, and achieving results. Expertise in customer relationship management, sales forecasting, and staff development, with keen ability to motivate and lead teams towards surpassing targets. Renowned for strategic planning, effective communication, and unwavering commitment to excellence.
Overview
13
13
years of professional experience
Work History
General Sales Manager (GSM)
Kia of Carson
08.2018 - Current
- Oversee all sales operations, including New, Used, Internet, and F&I departments.
- Desk deals for maximum gross while maintaining strict lender and compliance guidelines.
- Implement sales processes that improve closing ratios, CSI, and overall efficiency.
- Recruit, train, coach, and develop sales managers and teams to ensure consistent performance.
- Lead daily sales meetings, performance reviews, and monthly forecasting.
- Manage inventory levels, aging, and acquisition strategies to support sales goals.
- Collaborate with F&I Director to increase product penetration and PVR.
- Establish accountability frameworks for sales performance, follow-up, and lead response.
- Review CRM analytics and customer lifecycle data to optimize digital and in-store performance.
- Resolve escalated customer concerns to protect the dealership’s reputation.
Finance Director
Kia of Carson
06.2015 - 08.2018
- Lead and oversee the entire Finance Department, including Finance Managers, producers, and support staff.
- Manage PVR, product penetration goals, lender mix performance, and department profitability.
- Maintain strong lender relationships to secure approvals, reduce stips, and improve funding times.
- Conduct daily deal audits ensuring all documents, signatures, and disclosures are 100% compliant.
- Train Finance Managers on product presentation, compliance, objection handling, and menu execution.
- Implement structured F&I processes to maximize penetration on VSC, GAP, PPM, ancillary products.
- Reduce chargebacks through quality control, proper disclosures, and post-sale customer follow-up.
- Collaborate with GSM, Sales Managers, and Desk Managers to support deal structure and smooth flow.
- Ensure adherence to federal, state, OEM, and lender compliance requirements.
Sales Manager
Kia of Carson
05.2013 - 06.2015
- Developed and implemented sales strategies to enhance market penetration and customer engagement.
- Analyzed sales data to identify trends and optimize pricing strategies for competitive advantage.
- Mentored and trained sales team members, fostering a culture of continuous improvement and accountability.
- Collaborated with marketing teams to align promotional campaigns with sales objectives, driving brand visibility.
Education
High School Diploma -
Bell High School
Bell,caSkills
- ManagerManaged daily sales floor operations and assisted in closing deals
- Sales leadership
- Price structuring
- Profitability improvement
- Budgeting and finance
- Sales development
- Structured and approved deals, ensuring compliance and profitability
- Coached sales consultants on sales process, product knowledge, and customer handling
- Analyzed lead volume, conversion rates, and team performance
- Supported F&I in securing approvals and maintaining a smooth workflow
- Finance Manager
- Leadership and team building
- Employee motivation
- Team development
Languages
Spanish
Arabic
English
Timeline
General Sales Manager (GSM)
Kia of Carson
08.2018 - Current
Finance Director
Kia of Carson
06.2015 - 08.2018
Sales Manager
Kia of Carson
05.2013 - 06.2015
High School Diploma -
Bell High School