Ali Churchville
Houston
Summary
Dedicated IT Specialist and Sales Representative with a track record of enhancing client satisfaction and exceeding sales quotas at AT&T. Leveraged interpersonal communication and troubleshooting skills to foster trust-based relationships and efficiently resolve system issues. Consistently achieved top performer status by mastering product knowledge and sales expertise, significantly expanding customer base.
Overview
7
7
years of professional experience
1
1
Certification
Work History
AT&T Sales Representative
AT&T
Sugar Land, TX
12.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Owner/Operator Truck Driver
Ali Logistics Llc
Houston, TX
05.2021 - 10.2023
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Maximized load safety by balancing, securing, and weighing products.
- Assessed vehicles in fleet, identifying those requiring immediate repair work and minor maintenance.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
IT Specialist
US Navy
Virginia Beach, VA
09.2017 - 05.2021
- Monitored systems in operation and quickly troubleshot errors.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Promoted efficiency among departments with prompt resolution of system issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
No Degree - HVAC Installation And Repair
Kaplan Career Institute
Philadelphia, PA03.2014
High School Diploma -
West Mecklenburg High School
Charlotte, NC05.2012
Skills
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Sales closing
- Prospecting clients
- Self-motivation and discipline
Certification
Security + CompTia Certification.
Timeline
AT&T Sales Representative
AT&T
12.2023 - Current
Owner/Operator Truck Driver
Ali Logistics Llc
05.2021 - 10.2023
IT Specialist
US Navy
09.2017 - 05.2021
No Degree - HVAC Installation And Repair
Kaplan Career Institute
High School Diploma -
West Mecklenburg High School