Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SHABNAM SANGI

Surrey BC,British Columbia

Summary

Dynamic customer service professional with proven success at Arabian Grill Mediterranean Ltd, excelling in cash handling and fostering customer loyalty. Demonstrated reliability and composure in high-pressure situations, consistently exceeding service goals and enhancing customer satisfaction through effective communication and empathetic problem resolution.

Overview

2
2
years of professional experience

Work History

Customer Service Cashier

Arabian Grill Mediterranean Ltd
01.2023 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Counted money in drawers at beginning and end of each shift.

Education

High School Diploma -

Zarghona High School
Kabul,Afghanistan
12-2015

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Cash management
  • Guest services
  • Payment processing
  • Order taking

Languages

English
Full Professional
Hindi
Full Professional
Persian
Full Professional
Dari
Native or Bilingual

Timeline

Customer Service Cashier

Arabian Grill Mediterranean Ltd
01.2023 - Current

High School Diploma -

Zarghona High School

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