Hi, I’m
Ali Elizabeth Cicogna
Desert Hot Springs,CA
Diversification is protection against ignorance. It makes little sense if you know what you are doing.”
Warren Buffett
Summary
Results-driven professional focused on delivering exceptional support for guests needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
years of professional experience
1
Certification
1
year of post-secondary education
Work History
The Renaissance Esmeralda Resort & Spa
Concierge
05.2023 - Current
Job overview
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Going above and beyond to help guest create memorable experiences to last an lifetime.
- Decorating rooms & creating amenities for guests special occasions.
Agua Caliente Casino Resort & SpaRancho Mirage, CA
Front Desk Night Auditor
07.2024 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Cinemark Theaters
Movie Theater Attendant
10.2022 - 07.2023
Job overview
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Education
College of The Desert, Palm Desert, CA
Associates in Hospitality Management from Hospitality Management
04.2023 - Current
Rancho Mirage Highschool, Rancho Mirage, CA
High School Diploma
06.2022
Skills
- Hospitality Management
- Guest Experiences
- Project Oversight
- Guest Accommodations
- Personalized Support
- Ability To respond effectively to workplace changes
- Effective networking & team building skills
- Detail-Oriented thinking
- Feedback acceptance
Certification
- Certified with the American Hotel & Lodging Educational Institute - 2023
- Will earn Certification in Social Media marketing - 2024
Additional Information
Driven by an unwavering passion for the hospitality industry, I was given an exceptional opportunity to study abroad in Japan has enabled me to embark on a transformative journey. Immersing myself fully in a vibrant and culturally rich environment. This invaluable experience has not only deepened my understanding of the intricacies of the hospitality and tourism industry, but also empowered me to acquire a profound knowledge base. By actively engaging and immersing myself in the world of international hospitality, I continuously work to improve my communication skills and embrace innovative approaches to honoring diverse guest cultures.
Affiliations
- Desert Resort Concierge Association
Timeline
Front Desk Night Auditor
Agua Caliente Casino Resort & Spa
07.2024 - Current
Concierge
The Renaissance Esmeralda Resort & Spa
05.2023 - Current
College of The Desert
Associates in Hospitality Management from Hospitality Management
04.2023 - Current
Movie Theater Attendant
Cinemark Theaters
10.2022 - 07.2023
- Certified with the American Hotel & Lodging Educational Institute - 2023
- Will earn Certification in Social Media marketing - 2024
Rancho Mirage Highschool
High School Diploma
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