Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Ali Elsarout

Ali Elsarout

Dearborn Heighta,MI

Summary

Strategic and forward-thinking professional with over 7 years of experience in customer success, account management, project leadership, and business development across real estate, retail, and tech-driven sectors. Proven ability to lead high-performing teams, foster long-term client relationships, and deliver scalable success strategies. Known for data-informed decision-making, strong operational leadership, and a passion for empowering businesses to grow. Brings a unique global perspective, multicultural communication fluency, and a results-driven approach to merchant success in dynamic environments.

Overview

10
10
years of professional experience

Work History

Project & Operations Manager

World Coffee Specialty LLC,
, TX, MN,MI,KY,NY,VA,CA
01.2023 - Current
  • Spearheaded national expansion strategy and operational launch of seven coffee shop locations across diverse markets
  • Led the full lifecycle of merchant-like operations—from design/build-out to hiring, onboarding, and performance tracking.
  • Built and managed cross-functional teams to ensure exceptional customer experiences, and location profitability.
  • Designed and implemented success frameworks to optimize service delivery and community engagement.
  • Conducted market research and competitor analysis to identify success drivers and shape future expansion strategy.
  • Regularly analyzed operational data, customer feedback, and sales performance to drive continuous improvement.
  • Acted as a bridge between leadership, design, marketing, and product functions to ensure goal alignment.

Licensed Real Estate Consultant

The Signature Group Realty
Detroit, MI
01.2016 - Current
  • Secured 25% annual growth in client acquisition through effective referral networks and tailored experiences.
  • Maintained 85% success rate in property sales at or above asking price, building client trust.
  • Educated clients on market trends, property valuation, and purchasing strategies for informed decision-making.
  • Developed service strategies to address complex issues, enhancing client retention and loyalty.
  • Maintained current knowledge of relevant laws pertaining to real estate transactions.

Product & Client Success Manager

Product & Client Success Manager|Rocket Pro TPO
Detroit, MI
01.2020 - 09.2022
  • Managed portfolio of over 25 accounts, generating revenue exceeding $100 million with emphasis on client retention.
  • Developed scalable product education strategies, resulting in 15 to 20 percent year-over-year client growth.
  • Conducted tailored consultations leveraging client feedback and performance data to enhance account strategies.
  • Collaborated with marketing and product teams to align offerings with client requirements.
  • Converted customer insights into actionable product roadmap recommendations and program improvements.
  • Delivered training solutions that significantly boosted client adoption and engagement with products.

Business & Employment Developer

ACCESS
Dearborn, MI
01.2015 - 07.2020
  • Partnered with businesses and institutions to build successful employment pipelines and workforce development programs
  • Designed community engagement strategies to improve candidate placement and employer satisfaction
  • Led multi-channel outreach campaigns, strengthening brand trust and expanding organizational reach.
  • Created detailed reports tracking client progress from initial contact through placement or closure.
  • Maintained up-to-date knowledge of relevant government programs and funding sources related to employment initiatives.
  • Facilitated meetings between employers and prospective candidates in order to facilitate successful placements.

Education

Certificate in Project Management -

University of Louisiana
Louisiana, MO
11-2022

Bachelor of Science - Psychology

Wayne State University
Detroit, MI
05-2014

Skills

  • Merchant Success Leader Customer Experience Strategist Expansion & Growth Expert
  • CORE SKILLS
  • Merchant & Customer Success:
  • Client Retention & Growth Strategy
  • Merchant Onboarding & Engagement
  • Relationship Management & Escalation Handling
  • Success Metrics & Performance Analysis
  • Cross-Functional Collaboration
  • Leadership & Strategic Execution:
  • Team Building & Mentorship
  • Multi-State Operations Management
  • Data-Driven Decision Making
  • KPI Design & Reporting
  • Expansion & Go-to-Market Strategy
  • Industry & Technical Knowledge:
  • E-Commerce & Retail Operations
  • CRM, Data & Analytical Tools
  • Competitive & Market Analysis
  • Microsoft Office Project Management Tools Primavera P6

Languages

  • Fluent in English & Arabic | Proficient in French, Bilingual Communication (English, Arabic, French)

Timeline

Project & Operations Manager

World Coffee Specialty LLC,
01.2023 - Current

Product & Client Success Manager

Product & Client Success Manager|Rocket Pro TPO
01.2020 - 09.2022

Licensed Real Estate Consultant

The Signature Group Realty
01.2016 - Current

Business & Employment Developer

ACCESS
01.2015 - 07.2020

Certificate in Project Management -

University of Louisiana

Bachelor of Science - Psychology

Wayne State University

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