Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ali Farah

Eagan,MN

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Quantum Transportation
02.2020 - 03.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Sales Associate

Imtiaz Super Market
04.2017 - 06.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Bachelor of Arts - Public Administration

University of Karachi
Maskan Chereongi
02-2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Professional telephone demeanor

Languages

English
Full Professional
Urdu
Native or Bilingual
Arabic
Limited Working
somali
Native or Bilingual

Timeline

Customer Service Representative

Quantum Transportation
02.2020 - 03.2023

Sales Associate

Imtiaz Super Market
04.2017 - 06.2019

Bachelor of Arts - Public Administration

University of Karachi

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