ALI ILIAN
Chico,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
FARMERS INSURANCE -ALI ILIAN
AGENCY OWNER
05.2022 - Current
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
MARBLE INSURANCE SERVICES
OWNER
05.2017 - 02.2022
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
SUPER SHOPPER AUTO SALES
F&I (FINAINCE & INSURANCE)
01.2012 - 03.2017
- Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts, and financing or lease options on vehicle.
- Accompanied customers and demonstrated performance features on test drives.
- Drove team revenue totals by bringing in top sales numbers.
- Investigated and resolved customer grievances and escalated issues needing further investigation to appropriate department or management.
Education
High School Diploma -
Orland High School
Orland, CA08.2015
Skills
- Originality and Creativity
- Focus and Follow-Through
- Problem Anticipation and Resolution
- Program Optimization
- Customer Satisfaction
- Management Training
- Hiring and Onboarding
- Tracking Expenses
- Sales Promotion
- Sales Tracking
- Business Leadership
- Desktops, Laptops and Mobile Devices
- Money Handling
Languages
English
Native or Bilingual
Arabic
Professional Working
Spanish
Full Professional
Timeline
FARMERS INSURANCE -ALI ILIAN
AGENCY OWNER
05.2022 - Current
MARBLE INSURANCE SERVICES
OWNER
05.2017 - 02.2022
SUPER SHOPPER AUTO SALES
F&I (FINAINCE & INSURANCE)
01.2012 - 03.2017
High School Diploma -
Orland High School
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