Ali Killpack
Springville,UT
Summary
Energetic Inventory Specialist eager to support team objectives and contribute to business success. Open and clear communicator specializing in merchandising, tagging and display set-up. I have been into inventory with all the jobs I've had. I am very good at planing and executing events, parties, meeting, trips and more. I am amazing with customer service and handling angry customers especially. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. I want myself and everyone around me to succeed in everything we do. I know I don't have any college experience but I make up for with with real world experience. I have traveled all over the world and have amerced myself in many cultures and love making connections with new people.
Overview
5
5
years of professional experience
Work History
Manager
FKFS LLC.
Springville, United States
04.2022 - Current
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Accomplished multiple tasks within established timeframes.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Prepared annual budgets with controls to prevent overages.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Onboarded new employees with training and new hire documentation.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Recruited and hired top performers to add talent and value to department.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated suppliers to maintain cost controls and improve operations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored expenditures to mitigate risk of overages.
Team Member/Inventory Specialist
FishKiss
Provo, UT
01.2021 - Current
- Coordinated inventory, stocking, and ordering.
- Resolved customer complaints immediately, escalating those that required additional assistance.
- Secured items and packages for transport to alleviate damage.
- Completed forecasts to determine needed inventory.
- Verified prices and computed totals to complete accurate invoices.
- Wash feet.
- Maintain fish tanks and take care of the fish.
- Order merchandise and communicate with suppliers directly.
- Buy snacks and keep all inventory like merchandise, cleaning supplies, fish things up to date.
CSA
Wiggy Wash
Springville, UT
01.2018 - 11.2020
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Assisted customers in making payments on accounts and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Bagger
Reams supermarket
Springville, UT
03.2017 - 07.2017
- Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
- Retrieved grocery carts from parking lot and returned to appropriate areas.
- Assisted with organization and cleaning to maintain tidy store appearance.
- Greeted customers to build rapport and increase customer satisfaction.
- Answered customer questions regarding products and store services.
Education
High School Diploma -
Springville High School
Springville, UTSkills
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Accomplishments
I love to plan trips for my friends and family. I planned a 2 week trip to italy for my parents a few years ago, a week trip to hawaii, my own week trip in france, and am currently planning a trip for a friend to hawaii. I am very meticulous when it comes to planning and order and i like to have everything down in front of me before i start putting things together.
Timeline
Manager
FKFS LLC.
04.2022 - Current
Team Member/Inventory Specialist
FishKiss
01.2021 - Current
CSA
Wiggy Wash
01.2018 - 11.2020
Bagger
Reams supermarket
03.2017 - 07.2017
High School Diploma -
Springville High School
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