Ali Martinez
Worcester,VT
Summary
Dynamic customer service professional with proven reliability and adaptability at Graphic Communications & Design. Expertly resolved customer complaints while ensuring satisfaction through active listening and effective communication. Demonstrated patience and composure in high-pressure situations, consistently maintaining a welcoming environment and accurately processing transactions. Committed to quality assurance and enhancing customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Graphic Communications & Design
08.2022 - 05.2026
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
No Degree - N/A
Worcester Techincal High School
1 Officer Manny Familia Way Worcester, MA 0160505-2026
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Adaptability and flexibility
- Quality assurance
- Basic math
- Telephone management
- Adaptable and flexible
Certification
- OSHA Certified
Languages
Spanish
Native or Bilingual
English
Full Professional
Interests
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Graphic Design
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Growing herbs, vegetables, or fruits in home gardens
Timeline
Customer Service Cashier
Graphic Communications & Design
08.2022 - 05.2026
No Degree - N/A
Worcester Techincal High School
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