Summary
Overview
Work History
Education
Skills
Timeline
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Ali Mohamed

Grand Rapids,MI

Summary

Detail-oriented and highly motivated IT Specialist providing technical support for digital platforms and services. Adept at troubleshooting complex issues, delivering exceptional customer service, and implementing innovative solutions to enhance user experiences. Skilled in a range of technical tools and support platforms with a strong commitment to ensuring operational efficiency and user satisfaction.

Overview

3
3
years of professional experience

Work History

Digital Services Specialist

Corewell Health
06.2022 - Current
  • Provide technical support for over 60,000 end-users, resolving issues related to software, hardware, and network connectivity.
  • Manage and troubleshoot support tickets via ServiceNow, ensuring timely resolution and effective communication with users.
  • Conduct remote diagnostics and provide step-by-step guidance to users experiencing technical difficulties.
  • Collaborate with IT team to implement system upgrades and maintain network security protocols.
  • Develop and maintain knowledge base articles to aid in self-service support for common issues

Educational Technology Coordinator

Ridgepark Charter Academy
06.2021 - 06.2022
  • Targeted diverse learning modalities in development of new course content and training programs.
  • Worked closely with instructors to prepare online materials, content, and tools to facilitate training globally.
  • Kept up to date on latest trends and innovations in adult learning theory, management, leadership development and development technologies.

Education

Associate of Science - Computer Science And Programming

Grand Rapids Community College
Grand Rapids, MI
05.2022

Skills

  • Operating Systems: Windows and macOS
  • Software: Microsoft Office Suite, Active Directory, Epic, SalesForce, Adobe Creative Cloud
  • Hardware: Printers, routers, scanners, phones, workstations
  • Programming/Scripting: Java and Python
  • Support Tools: ServiceNow, Citrix Workspace, VMware Horizon

Timeline

Digital Services Specialist

Corewell Health
06.2022 - Current

Educational Technology Coordinator

Ridgepark Charter Academy
06.2021 - 06.2022

Associate of Science - Computer Science And Programming

Grand Rapids Community College

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Ali Mohamed