Ali Rabeeah
McKinney,TX
Summary
I have a non-traditional background, balancing full-time work while completing my degree in Healthcare Administration at Western Governors University. I transitioned from retail management into real estate and now work in a legal environment, where I support client communication and case coordination. These experiences have strengthened my discipline, professionalism, and commitment to pursuing a career in law
Overview
12
12
years of professional experience
Work History
Case Manager
Fasoro Law
Dallas, TX
01.2025 - Current
- Managed case files and documentation for personal injury claims, ensuring compliance with legal standards.
- Facilitated communication between clients, attorneys, and insurance adjusters to streamline case progress.
- Coordinated medical record retrieval and analysis to support case evaluations and settlements.
- Developed client intake processes to enhance efficiency and improve overall service delivery.
- Mentored junior staff on best practices in case management and client relations strategies.
- Implemented workflow improvements that increased case resolution speed and improved client satisfaction ratings.
- Analyzed case trends to identify areas for strategic improvements in operational processes.
- Managed and updated case files regularly, ensuring all relevant information was easily accessible by team members when needed.
- Developed comprehensive demand packages for negotiation purposes that resulted in favorable settlements without the need for litigation.
- Participated in ongoing professional development opportunities to stay current on best practices within the personal injury field – ultimately benefiting our clients and improving our firm''s overall performance.
- Organized and maintained case files, ensuring accuracy and accessibility of information for attorneys.
- Coordinated with clients, witnesses, and medical professionals to gather essential evidence for cases.
- Managed case calendars, tracking deadlines and appointments to optimize workflow and efficiency.
- Collaborated with attorneys to develop persuasive case strategies, resulting in favorable settlements for clients.
Real Estate Agent
CB APEX
McKinney, TX
01.2021 - Current
- Negotiated sales contracts, ensuring compliance with legal regulations and client requirements.
- Developed tailored marketing strategies, enhancing property visibility and attracting potential buyers.
- Conducted market analysis to determine competitive pricing and identify emerging trends.
- Guided clients through purchasing process, providing expert advice on financing options and investment potential.
- Coordinated property showings, effectively showcasing features to entice prospective buyers.
- Fostered relationships with clients, resulting in repeat business and referrals through exceptional service.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Developed referral program that rewarded past clients, substantially increasing repeat and referral business.
Manager
Wakmart
Plano, TX
08.2014 - 01.2021
- Led team operations to enhance customer service standards and drive satisfaction.
- Developed training programs for new staff, improving onboarding efficiency and retention rates.
- Streamlined inventory management processes, reducing stock discrepancies and optimizing supply chain flow.
- Implemented cost-saving initiatives, enhancing budget adherence across multiple departments.
- Oversaw compliance with safety regulations, ensuring a secure working environment for all employees.
- Mentored junior managers, fostering leadership development and team cohesion within the organization.
- Analyzed performance metrics to identify areas for improvement, driving operational excellence.
- Collaborated with cross-functional teams to align operational strategies with corporate goals.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Education
Bachelor of Science - Healthcare Administration
Western Governors University
Salt Lake City, UT04-2026
GED -
Texas Education Agency
Austin, TX04-2024
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Medical record review
- Case evaluation
- Client communication
- Claim investigation
- Case presentation
- Positive attitude
- Teamwork
- Customer service
- Attention to detail
- Multitasking
- Excellent communication
- Computer skills
- Organizational skills
- Ethics and confidentiality
- Medical records review
Accomplishments
- Managed client communication and case updates in a high-volume environment
- Coordinated with insurance adjusters and medical providers
- Organized case files and tracked deadlines to ensure timely follow-up
- Reviewed documentation for accuracy and completeness
- Maintained professionalism while handling sensitive client matters
- Represented clients in residential real estate transactions
- Negotiated contract terms and managed transaction timelines
- Reviewed and prepared real estate contracts and disclosures
- Provided client guidance throughout buying and selling process
- Maintained consistent communication to ensure smooth closings
- Supervised daily operations and team performance
- Managed scheduling, inventory, and workflow efficiency
- Trained and mentored team members
- Resolved customer issues in a fast-paced environment
- Ensured operational standards and company policies were met
- Completed Bachelor of Science in Healthcare Administration
- Balanced full-time work and academic responsibilities
- Developed strong time management and self-discipline
- Recognized with Excellence Award
Fasoro Law – Case Manager Real Estate Walmart (Management) Education – WGU
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Case Manager
Fasoro Law
01.2025 - Current
Real Estate Agent
CB APEX
01.2021 - Current
Manager
Wakmart
08.2014 - 01.2021
Bachelor of Science - Healthcare Administration
Western Governors University
GED -
Texas Education Agency