Ali Rezazadeh Azar
Moorpark
Summary
Professional banker skilled in customer relationship management, financial advising, and transaction processing. Proven track record in delivering client-focused solutions and meeting business objectives. Known for strong teamwork, adaptability, and communication skills. Adept at leveraging financial tools and resources to drive results and ensure client satisfaction.
Overview
2024
2024
years of professional experience
Work History
Personal Banker
- Provided personalized financial guidance to clients based on their needs, goals, and account history.
- Assisted customers in opening new accounts, credit cards, loans, and other financial products.
- Conducted financial assessments and recommended suitable banking solutions to increase customer satisfaction and product engagement.
- Ensured compliance with all banking regulations, documentation requirements, and internal policies.
Bank Teller
Wells Fargo Bank
05.2018 - 02.2024
- Process daily customer transactions including deposits, withdrawals, money transfers, loan payments, and cashier's check sales.
- Record all transactions according to bank guidelines and procedures.
- Answer customers' questions and concerns related to their accounts and bank products in person and by phone.
- Maintain confidentiality of bank records and client information.
- Refer customers to other bank staff to open new accounts, apply for credit cards, etc.
- Order supplies for ATM, lobby, employees, etc.
- Serve as ATM custodian for 6 months to date, by monitoring ATMs, pulling checks and cash from the ATMs, replenishing cash into the ATMs, and addressing any incidence of ATM malfunctions.
Price Change Team Lead
Macy's
07.2014 - 03.2020
- Lead markdown team to execute weekly markdowns.
- Stock and replenish merchandise according to store merchandising layouts.
- Train 2-3 new sales associates each quarter.
- Work with management to implement the proper division of responsibilities.
Sales Associate
Designer Shoe Warehouse (DSW)
10.2008 - 02.2012
- Trained new staff members
- Operated cash register for cash, credit, and check transactions.
- Helped customers with enquiries, provided advice, styling tips and product knowledge.
- Answered customer telephone calls promptly and in a professional manner.
Internal Operations Manager
Esfahan Bitom
2000 - 2007
- Streamlined internal communication processes to enhance team collaboration and operational efficiency.
- Developed and implemented standard operating procedures to improve workflow consistency across departments.
- Coordinated cross-functional projects, ensuring alignment with organizational goals and timelines.
- Analyzed operational data to identify areas for process improvement and cost reduction initiatives.
- Led training sessions for staff on best practices in operations management and compliance standards.
- Oversaw inventory management systems, optimizing stock levels while reducing excess inventory costs.
- Facilitated regular meetings with stakeholders to review project progress and address operational challenges effectively.
- Fostered strong working relationships with key stakeholders, ensuring alignment of objectives and resources to maximize organizational success.
- Improved communication among departments by establishing clear channels and protocols for information sharing.
Education
Bachelor of Art - Music
Tehran Conservatory
Iran06.2006
Skills
- Leadership
- Problem Solving
- Situational Management
- Decision Making
- Customer Service
- Multitasking
- Cash Handling
- Time Management
- Microsoft Office
- Proficiency in Farsi as well as English
- Communication
Awards
Macy’s 2015 Annual Make Magic Award 2015, Driving and Making Results, Helped to bring store’s price change ranking from number 9 to number 1 in the district., Macy’s Captain Attitude Award September 2015, Recognized for exceptional customer service and for professional interaction with other team members.
Timeline
Bank Teller
Wells Fargo Bank
05.2018 - 02.2024
Price Change Team Lead
Macy's
07.2014 - 03.2020
Sales Associate
Designer Shoe Warehouse (DSW)
10.2008 - 02.2012
Personal Banker
Internal Operations Manager
Esfahan Bitom
2000 - 2007
Bachelor of Art - Music
Tehran Conservatory