ALI SHERRILL
Charlotte,NC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
3rd Party Analysis / Gift Card Rep
Belk Corporate
Charlotte , NC
2021.03 - 2024.05
- Assisted vendors with ordering Gift cards for there employees. Gift card activations.
- Assisted customers with gift card inquiries as far as lost Gift cards, balances, etc
- Research 3rd party (AMEX, Disc, Visa/MC) customer disputes and assisted with Chargeback reductions.
- handled inbound Customer service inquiries.
- Assisted customers with online website ordering
- Answered phone calls and directed them to appropriate personnel.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Assisted co-workers during busy periods or whenever needed.
- Notified vendors of payment discrepancies through notices.
Education
High School Diploma -
Garinger High School
Charlotte, NC1996-06
Skills
- Paperwork Processing
- Customer Support
- Sales Reporting
- Telephone reception
- Customer Relations
- Goal-oriented mindset
- Multitasking
- Self Motivation
- Reliability
- Professionalism
- Continuous Improvement
- Time management abilities
- Organizational Skills
- Teamwork and Collaboration
- Problem-solving abilities
References
References available upon request.
Timeline
3rd Party Analysis / Gift Card Rep
Belk Corporate
2021.03 - 2024.05
High School Diploma -
Garinger High School
Similar Profiles
Nicole DavisNicole Davis
Customer Care Escalation Specialist at Belk CorporateCustomer Care Escalation Specialist at Belk Corporate
Kimberly GoldKimberly Gold
Corporate Recruiter, Retail (CONTRACT) at Belk CorporateCorporate Recruiter, Retail (CONTRACT) at Belk Corporate
Kelle LangevinKelle Langevin
Online Support Analyst- Digital Commerce (Lowes.com) at Lowe’s CorporateOnline Support Analyst- Digital Commerce (Lowes.com) at Lowe’s Corporate