Tianna Jones
1618 Brookstone Rdg,GA
Summary
Dynamic professional with a proven track record at TTEC in enhancing customer loyalty through exceptional service and credit analysis. Excelled in client education and relationship building, showcasing banking systems proficiency and active listening. Achieved notable retention rates by leveraging dispute resolution and credit adjustments skills.
Overview
4
4
years of professional experience
Work History
Credit Card Specialist
TTEC
10.2022 - 12.2024
- Built strong relationships with customers to increase retention and loyalty.
- Recommended products and services to meet customers' credit card and banking needs.
- Assisted clients in understanding their credit card benefits, resulting in increased usage of available perks.
- Conducted thorough credit analysis on potential clients, ensuring responsible lending decisions were made based on established guidelines.
Customer Service Representative
Horizon Blue
08.2020 - 09.2022
- Met customer call guidelines for service levels, handle time and productivity.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Helping member navigate their accounts & manage healthcare services available to them
- Assisting members with claims , insurance policy changes , etc
Education
High School Diploma Ged -
Marion Academy
06.2020
Skills
- Dispute resolution
- Credit adjustments
- Banking systems proficiency
- Client relationship building
- Client education
- Organization
- Customer service
- Active listening
- Attention to detail
- Data entry
- Paperwork processing
- Account management
Timeline
Credit Card Specialist
TTEC
10.2022 - 12.2024
Customer Service Representative
Horizon Blue
08.2020 - 09.2022
High School Diploma Ged -
Marion Academy
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