Ali Shukur
El Cajon,CA
Summary
Reliable and organized dispatcher with a background in customer service, scheduling, and coordinating field personnel. Skilled at handling high call volumes, prioritizing urgent situations, and communicating clearly with drivers, technicians, and clients. Known for professionalism, quick decision-making, and problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Dispatcher
Angelos Towing
1177 S 26th St San Diego, CA 92113 United States
08.2024 - Current
- Coordinated towing operations by dispatching vehicles efficiently based on real-time requests.
- Monitored vehicle locations using GPS systems to ensure timely responses to service calls.
- Communicated effectively with drivers and customers to provide updates and resolve issues promptly.
- Managed multiple incoming calls while maintaining composure in high-pressure situations.
- Assisted in training new dispatchers on operational protocols and software systems.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Education
Accounting
Grossmont Adult Center
1550 Melody Ln El Cajon, CA 92019 United StatesSkills
- Customer service and support
- Customer communication
- Efficient work ethic
- Patience and composure
- Strong communication skills
- Problem-solving
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Skills
- Team collaboration
- Reliability and punctuality
- Clean driving record
Education
true
Timeline
Dispatcher
Angelos Towing
08.2024 - Current
Accounting
Grossmont Adult Center