Alia Atkins
Customer-focused and detail-oriented professional with experience in high-volume customer service environments, including hospitality, food service, and senior living. Experienced in handling a high volume of inbound phone calls and customer orders, verifying information, addressing questions and concerns, and delivering professional service in fast-paced settings. Strong ability to multitask, prioritize competing requests, navigate customer interactions with patience and professionalism, and communicate effectively with customers and team members. Skilled in problem-solving, order accuracy, conflict resolution, and promoting products and services to support customer satisfaction and business goals. Seeking to leverage strong communication and customer service skills in a remote Customer Service Representative or Call Center position.
Work History
Server
6 Months- Provided meal service and assistance to residents in an assisted living facility. Prepared and served meals according to individual dietary needs, maintained a clean and safe dining environment, communicated with residents and staff, and provided respectful and attentive customer service.
Server Assistant/Hostess
1 Year 4 Months- Welcomed and seated guests, managed wait times and seating arrangements, and answered incoming phone calls. Assisted guests with questions and requests, communicated with team members, and helped ensure a positive and efficient dining experience.
Hostess/To-Go Specialist
6 Months- Greeted and assisted guests, managed seating and wait times, and answered incoming phone calls. Took and processed to-go orders, answered customer questions, ensured order accuracy, handled customer concerns, and provided friendly service in a fast-paced environment.
Crew Member/Cashier
1 Year 1 Month- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Assisted customers with inquiries and product selections, enhancing overall shopping experience.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Dunkin Donuts Crew Member
2 Months- Customer service professional with experience in fast-paced, high-volume environments. Skilled in handling incoming phone calls, assisting customers with questions and requests, managing multiple tasks, resolving concerns, and communicating professionally