ALIA GHAFOOR
Sugar Land,TX
Summary
Experienced duty manager proficient in solving diverse issues. Proficient in business needs and focused on improving customer relations, team productivity and service quality. Demonstrated track record of success.
Overview
15
15
years of professional experience
Work History
Manager on Duty
WALEEDPEERZADA INC
Sugar Land, TX
07.2023 - Current
- Resolved customer complaints in a professional manner.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Managed team of employees, ensuring high productivity and quality standards were met.
Manager on Duty
WALEEDPEERZADA PVT LTD. DESIGNER BOUTIQUE
LAHORE, PAKISTAN
02.2015 - 02.2022
- Trained new employees on job duties and company policies.
- Resolved customer complaints in a professional manner.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Maintained inventory levels by ordering supplies as needed.
- Managed payroll records for accurate tracking of hours worked by staff members.
Coordinator
ESENA FOUNDATION, SCHOOL
LAHORE , PAKISTAN
01.2013 - 05.2014
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Organized team events to promote a positive work environment.
- Delegated work to staff, setting priorities and goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Customer Care Representative
Mobilink Telecom
LAHORE, PAKISTAN
02.2010 - 03.2012
- Resolved customer complaints promptly and professionally.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Provided accurate, valid, and complete information to customers.
- Assisted customers in navigating through website features and functions to locate desired information or products.
Education
MBA - MARKETING AND FINANACE
NATIONAL COLLEGE OF BUSINESS ADMINISTRATION AND EC
LAHORE, PAKISTAN09-2008
Skills
- Staff Management
- Sales and Marketing
- Business Administration
- Staff Training and Development
- Policy Enforcement
- Employee engagement
Timeline
Manager on Duty
WALEEDPEERZADA INC
07.2023 - Current
Manager on Duty
WALEEDPEERZADA PVT LTD. DESIGNER BOUTIQUE
02.2015 - 02.2022
Coordinator
ESENA FOUNDATION, SCHOOL
01.2013 - 05.2014
Customer Care Representative
Mobilink Telecom
02.2010 - 03.2012
MBA - MARKETING AND FINANACE
NATIONAL COLLEGE OF BUSINESS ADMINISTRATION AND EC