Alia Little

.

• Responded to customer needs through competent customer service and prompt problem-solving.
• Coordinated logistics for customer orders.
• Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
• Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
• Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
• Conducted regular quality assurance checks on customer service interactions, providing constructive feedback to team members as needed.
• Participated in company-wide initiatives aimed at enhancing the overall customer experience.

• Work with a team of Post PA's to apply metadata to all content in the digital asset management system
• Cut, edit and distribute content to various stakeholders including social and sponsorship teams
• Compile and archive daily news hits for archival purposes

• Review scripts for on-air promos of major sporting events and shows such as Big Noon Saturday on FOX, College Basketball on FOX, Undisputed on FS1, Masked Singer on FOX, and more
• Sit-in on the recordings of voice overs to make sure lines are delivered sufficiently
• Communicate with departments throughout FOX Sports to guarantee all assets are up-to-date and legal for our use