Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Alia Slater

Souderton,PA

Summary

Dynamic customer service professional with a proven track record at Wawa, excelling in conflict resolution and customer relations. Skilled in payment processing and active listening, I foster loyalty through exceptional service, ensuring customer satisfaction and repeat business. Committed to enhancing operational efficiency and team training for superior service delivery.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Wawa
06.2024 - 06.2026
  • Managed customer inquiries efficiently, providing prompt and accurate information.
  • Resolved conflicts and complaints, ensuring customer satisfaction and loyalty.
  • Processed transactions accurately using point-of-sale systems.
  • Assisted in training new staff on customer service protocols and operational procedures.
  • Developed strong rapport with customers, fostering a welcoming environment for repeat business.

Dishwasher

Souderton Mennonite Homes
09.2023 - 07.2024
  • Operated industrial dishwashing equipment to maintain cleanliness and hygiene standards.
  • Sorted and organized dishware, utensils, and kitchen items for efficient workflow.
  • Ensured compliance with safety regulations while handling cleaning agents and equipment.
  • Assisted kitchen staff in maintaining cleanliness of food preparation areas and dining facilities.

Education

High School Diploma -

Souderton Area High School
625 Lower Rd, Souderton, PA 18964
07.2026

Skills

Customer service

Active listening

Critical thinking

Customer relations

Complaint handling

Payment processing

Timeline

Customer Service Representative

Wawa
06.2024 - 06.2026

Dishwasher

Souderton Mennonite Homes
09.2023 - 07.2024

High School Diploma -

Souderton Area High School
Alia Slater