Aliah Jafaklou
West Covina,CA
Summary
Highly personable and skilled in hospitality and customer service, with a background in retail and the food industry, as a persuasive salesperson, attentive and charismatic hostess, and a reliable back waiter/service assistant. Positive and upbeat attitude allows to build good rapport with guests, as well as staff, to maximize satisfied expectations and collaborations. Proven ability to work productively in high-pressure and fast-paced situations, while remaining professional and level headed.
Overview
3
3
years of professional experience
Work History
Hostess/Food Service Assistant
P. F. Chang's
Riverside, CA
05.2023 - 12.2024
- Provide excellent customer service by greeting customers with a smile and an attentive manner.
- Answered phone inquiries to schedule and confirm reservations, input takeout orders, and respond to service questions or conflicts.
- Tracked seated guests and available seating, as well as server rotation, using computer-based and mobile reservation software (Wisely and OpenTable).
- Distributed menus to guests, led them to tables, and gave initial information on menu inquiries or food specials.
- Completed closing duties by emptying trash, sweeping the floors, restocking all takeout supplies, such as sauces, bags, utensils, etc., clearing the dish pit, and cleaning all surface areas and reusable items, such as the coffee machine or rice cooker.
- Assisted staff by working the kitchen line and pantry, running out large platters of food, and bussing tables.
- Handled cash payments and tips, and reconciled daily transactions accurately.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
Cashier/Retail Sales Associate
Bath & Body Works
Brea/Moreno Valley, CA
09.2021 - 04.2023
- Greeted customers with a positive attitude, and responded promptly to any questions or hesitations about store products based on my own knowledge and sales skills.
- Maintained current knowledge of store promotions, product details and rewards programs to highlight sales to customers while working on the floor and at the front of the store.
- Processed customer payments, returns, or exchanges of merchandise quickly and in accordance with store policies.
- Balanced daily transactions and tracked sales goals on a computerized point-of-sale (POS) system.
- Trained and mentored new employees to maximize sales performance and the efficiency of cashing out customers.
- Maintained a clean and visually pleasing sales floor and cash wrap by stocking and fixing merchandise, and displaying proper signs for sales promotions.
Education
High School Diploma -
South Hills High School
West Covina, CA06-2021
Associate of Science - Nursing
Mt. San Antonio College
Walnut, CASkills
- Adaptability and communication
- Effective multitasking and promptness
- Precise and diligent
- Hospitality service and customer relations expertise
Accomplishments
- Seal of Biliteracy - Spanish
- Associate's Diploma - International Baccalaureate (IB)
Timeline
Hostess/Food Service Assistant
P. F. Chang's
05.2023 - 12.2024
Cashier/Retail Sales Associate
Bath & Body Works
09.2021 - 04.2023
High School Diploma -
South Hills High School
Associate of Science - Nursing
Mt. San Antonio College
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