Aliana Cotto Davila
East Orange
Summary
Three years of experience in retail management, development, and loss prevention, including two years as a second assistant. Proven ability to proactively address challenges and support colleagues, enhancing team efficiency and productivity in warehouse operations. Expertise in customer service, cash management, financial transactions, and risk management, with proficiency in bookkeeping software such as QuickBooks, ZoHo, and Wave. Recognized for reliability, strong organizational skills, and effective communication with executives and leadership teams.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Mail Carrier
United States Postal Service
Newark
08.2024 - 02.2025
- Delivered mail following set route by foot and vehicle
- Verified postage details of mail and parcels
- Provided excellent customer service by addressing concerns or issues related to mail delivery in a professional manner
Sales Associate
H&M
Wayne
07.2023 - 10.2024
- Assisted in the preparation of annual budgets by analyzing historical data and forecasting future expenses
- Trained and mentored new team members on company policies, procedures, and customer service standards
- Ensured compliance with all safety regulations by conducting regular inspections of equipment and facilities
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Recommended complementary purchases to customers, increasing revenue.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Associate
Macy's, Inc.
New York
11.2021 - 03.2023
- Implemented effective prospecting strategies that resulted in a 3% increase in new customer acquisition
- Collaborated cross-functionally with internal teams such as marketing, projections, and finance to ensure seamless execution of client projects
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
- Contributed ideas that led to improvements in employee engagement initiatives
- Supporting multiple customers simultaneously, lead me to develop a grid map
Package Handler
UPS
Parsippany-Troy Hills
11.2021 - 06.2022
- Worked to quickly and efficiently load delivery trucks based on verifying which truck the package should be on, as well as the location of where on the truck it should be
- Communicated effectively with supervisors regarding any challenges or concerns related to packaging operations
- Maintained a high level of accuracy and attention to detail while packaging items
- Followed safety protocols and guidelines to ensure a safe working environment for all employees
Education
Bachelor's degree - Information Technology
NJIT
Newark, NJ01.2026
High school diploma -
Arts High School
Newark, NJ06.2021
Skills
- Microsoft Excel and Office
- Warehouse and administrative experience
- Communication skills
- Product information delivery
- Organizational skills
- Spreadsheet creation and charts
- Computer proficiency
- Google Docs expertise
- Office management and clerical tasks
- Cleaning and maintenance
- Document scanning and photocopying
- Data analysis skills
- Order processing assistance
- Packaging and shipping
- Customer inquiry handling
- Delivery driver experience
- Government administrative experience
- Proofreading and report preparation
- Typing accuracy
- Driving responsibilities
- Filing systems management
- Shipping and receiving logistics
- Basic mathematics skills
- Customer complaint resolution strategies
- Asana project management
- Appointment scheduling expertise
- Time management proficiency
- Customer service excellence
- Data entry accuracy and efficiency
- Attention to detail in tasks
- Load and unload operations
- Cashiering duties
Certification
- Driver's License, 09/01/21, Present
- SORA
Languages
- Spanish
- English, Expert
- Spanish, Intermediate
Personal Information
Authorized To Work: US
Timeline
Mail Carrier
United States Postal Service
08.2024 - 02.2025
Sales Associate
H&M
07.2023 - 10.2024
Sales Associate
Macy's, Inc.
11.2021 - 03.2023
Package Handler
UPS
11.2021 - 06.2022
Bachelor's degree - Information Technology
NJIT
High school diploma -
Arts High School