Aliana Grant
Summerville,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Sales Associate
Shoe Carnival
07.2017 - 10.2017
- Developed, maintained and utilized diverse client base.
- Informed customers of promotions to increase sales productivity and volume.
- Recorded accurate and efficient records in customer database.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Cashier
Papa John's Pizza
03.2016 - 10.2017
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Learned duties for various positions and provided backup at key times.
Customer Service Associate
Buy Buy Baby
06.2022 - 09.2022
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Shopper
Walmart
08.2020 - 02.2022
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Stored perishable items in refrigerated area until customer's pickup.
- Reported order discrepancies to team leader or other manager.
- Loaded and unloaded orders at customer's homes or locations.
- Placed each selected item in appropriate bin prior to order completion.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Verified each item matched order sheet's description.
- Tracked substitutions and informed customers of changes.
- Scanned each item's barcode before item's removal from shelf.
- Worked productively with customers to meet order requirements and service expectations.
- Retrieved customer's order after payment, and assisted with transport to vehicle.
- Selected best-quality perishable items such as meat and produce.
- Observed store's safety regulations while engaged in product fulfillment activities.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Demonstrated speed and accuracy in order item selection.
Cashier
Walmart
01.2018 - 08.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Welcomed customers and helped determine their needs.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Stocked, tagged and displayed merchandise as required.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Tallied cash drawer at beginning and end of each work shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Learned duties for various positions and provided backup at key times.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Checked personal identifications during alcohol and tobacco sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Used POS system to enter orders, process payments and issue receipts.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Cookout
08.2018 - 12.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
Cashier
Harris Teeter Grocery Store
02.2018 - 05.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Welcomed customers and helped determine their needs.
- Used POS system to enter orders, process payments and issue receipts.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
11.2016 - 05.2017
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Welcomed customers and helped determine their needs.
Education
Associate of Applied Science - Medical Laboratory Technology
Trident Technical College
Charleston, SC12.2025
Bachelor of Arts - Retail Management
University of South Carolina - Columbia
Columbia, SC 08.2020 - 12.2026
High School Diploma -
Fort Dorchester High School
North Charleston, SC05.2019
Skills
- Presenting Solutions
- Exceptional Communicator
- MS Office Proficiency
- Inbound and Outbound Calling
- Customer Service
- Refunds and Exchanges
- POS System Operations
- POS Systems and Ordering Platforms
- Customer Service and Assistance
- Verbal Communication
- Product Knowledge
- Understanding Customer Needs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate
Buy Buy Baby
06.2022 - 09.2022
Shopper
Walmart
08.2020 - 02.2022
Bachelor of Arts - Retail Management
University of South Carolina - Columbia
08.2020 - 12.2026
Cashier
Cookout
08.2018 - 12.2019
Cashier
Harris Teeter Grocery Store
02.2018 - 05.2018
Cashier
Walmart
01.2018 - 08.2020
Sales Associate
Shoe Carnival
07.2017 - 10.2017
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
11.2016 - 05.2017
Cashier
Papa John's Pizza
03.2016 - 10.2017
Associate of Applied Science - Medical Laboratory Technology
Trident Technical College
High School Diploma -
Fort Dorchester High School
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