Aliana Murry
Pensacola,FL
Summary
Proven Server at First Watch Daytime Cafe, adept in exceptional customer service and cash handling, consistently exceeding sales targets. Skilled in fostering guest engagement and hospitality service, contributing to high customer satisfaction ratings. Collaborative team player with a strong work ethic, enhancing dining experiences and operational efficiency. Dependable employee, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
Work History
Server
First Watch Daytime Cafe
08.2023 - Current
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items to enhance sales numbers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Server
Bubba Gump Shrimp Co.
14059 Emerald Coast Pkwy
04.2023 - 08.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Fatboys
482 Wilson St N
10.2022 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelor of Science - Legal Studies
The University of West Florida
Pensacola, FL05.2027
High School Diploma -
Crestview High School
Crestview, FL05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Sales Techniques
- Team Player
- Warm and Friendly
Timeline
Server
First Watch Daytime Cafe
08.2023 - Current
Server
Bubba Gump Shrimp Co.
04.2023 - 08.2023
Server
Fatboys
10.2022 - 05.2023
Bachelor of Science - Legal Studies
The University of West Florida
High School Diploma -
Crestview High School