Summary
Overview
Work History
Education
Skills
Timeline
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Alianny Reinoso

Miami,FL

Summary

Accomplished Customer Service Representative and Animal Sitter with a proven track excelling in conflict resolution and critical thinking. Demonstrated ability to enhance customer loyalty and pet owner satisfaction through empathetic service and effective problem-solving. Skilled in complaint handling and active listening, ensuring high-quality care and support in high-stress situations.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Dominus Pizza
Miami, FL
01.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Animal Sitter

Refugio
Cuba
09.2021 - 09.2023
  • Offered overnight care services, ensuring the comfort and safety of pets in their own homes while owners were away.
  • Enhanced pet-owner satisfaction by accommodating specific requests for pet care routines or special needs.
  • Provided personalized care for each pet, catering to individual needs and preferences.
  • Managed emergency situations effectively, contacting veterinarians or pet owners as appropriate to ensure prompt attention to any issues that arose.

Education

Técnico Medio - Música

Escuela Nacional De Arte
Habana Cuba
06.2016

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Conflict Resolution
  • Complaint Handling

Timeline

Customer Service Representative

Dominus Pizza
01.2024 - Current

Animal Sitter

Refugio
09.2021 - 09.2023

Técnico Medio - Música

Escuela Nacional De Arte
Alianny Reinoso