Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Trained new staff on correct procedures, compliance requirements, and performance strategies.
Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Assistant Manager
Sally’s Beauty Supply
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Lead Resident Assistant
Reflection Ministries
02.2022 - Current
Help rebuild the lives of victims of trafficking help with daily tasks help them learn how to do things all over again as far as cleaning cooking assisting with anything else they may need
Facility Manager
Extra Space Storage
05.2018 - 02.2022
Provide excellent customer service.
Meet sales goals through unit rentals, unit insurance, and moving supplies.
Guide new customers through rental processes and agreements.
Maintain facilities - sweeping, mopping, changing light bulbs, etc.
Work independently on daily tasks as well as cooperate with team members.
May be required to run errands for the facility and travel to other store locations.