Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Timeline
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Alice Chen

Alice Chen

Midvale

Summary

Dynamic and innovative Head Bartender with a proven track record at Saola Restaurant and Lounge, excelling in cocktail recipe development and guest service. Skilled in blending techniques and customer relationship management, I consistently elevated patron experiences and fostered team collaboration, driving revenue growth and loyalty through signature beverages.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Head Bartender

Saola Restaurant and Lounge
Cottonwood Heights
05.2023 - Current
  • Crafted innovative cocktail recipes that elevated customer experience.
  • Trained and mentored junior bartenders on advanced drink preparation techniques.
  • Managed inventory to maintain product availability and minimize waste.
  • Established strong customer relationships through exceptional service delivery.

Head Bartender

D Town By A Train
Taipei
04.2018 - 06.2022
  • Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Created signature beverages to increase revenue and patron loyalty.

Front Desk Receptionist

Hotel Cozzi Zhongxiao Taipei
Taipei
10.2016 - 04.2018
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.

Room Service Attendant

Regent Taipei
Taipei
02.2015 - 11.2016
  • Delivered pleasant guest experiences with friendly service and caring demeanor.
  • Took telephone orders, billed items to rooms and communicated orders to kitchen.
  • Resolved guest concerns and issues quickly and effectively.

Attendant

Teppanyaki Restaurant Service, Taipei Marriott
Taipei
08.2015 - 04.2016
  • Provided exceptional service to high volume of daily customers.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Education

Associate of Applied Science - Culinary Arts

Salt Lake Community College
Salt Lake City, UT
05.2024

Skills

  • Blending and mixology techniques
  • Garnish preparation
  • Guest service and hospitality
  • Teamwork and professionalism
  • Multi-line phone systems
  • Records management
  • Customer complaint resolution
  • Culinary techniques
  • Recipe development

Languages

  • Chinese (Mandarin), Native/ Bilingual
  • English, Professional

Certification

  • ServSafe food protection Manager Certification
  • State of Utah Alcohol Server

Timeline

Head Bartender

Saola Restaurant and Lounge
05.2023 - Current

Head Bartender

D Town By A Train
04.2018 - 06.2022

Front Desk Receptionist

Hotel Cozzi Zhongxiao Taipei
10.2016 - 04.2018

Attendant

Teppanyaki Restaurant Service, Taipei Marriott
08.2015 - 04.2016

Room Service Attendant

Regent Taipei
02.2015 - 11.2016

Associate of Applied Science - Culinary Arts

Salt Lake Community College

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