Alice Chisolm
Charleston,SC
Summary
Results-oriented retail professional with a strong focus on customer service and sales strategy development. Proven track record of high productivity and efficient task completion in fast-paced environments. Expertise in inventory management and effective communication, fostering exceptional customer experiences and team collaboration.
Overview
19
19
years of professional experience
Work History
Sales Associate
H&M Hennes & Mauritz
Charleston, SC
05.2023 - 03.2024
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Used technology resources to assist customers in locating and selecting items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Adhered to company initiatives and achieved established goals.
- Answered product questions with up-to-date knowledge of sales and promotions.
Sales Associate
Michael Kors Outlet
Charleston, SC
04.2022 - 05.2023
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Increased purchase amounts by cross-selling with similar products.
- Received and displayed product shipments on store retail shelves upon delivery.
Barista Shift Lead
Publix
Charleston, SC
10.2019 - 11.2021
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Maintained highest standards of conduct and service to support company reputation.
- Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
- Collaborated with store manager to discuss future adjustments to increase sales and operational efficiency.
Estee Lauder Counter Manager
Belk Department Store
Charleston, SC
08.2018 - 05.2019
- Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
- Described merchandise and explained use, operation, and care of merchandise to customers.
- Provided customer service by answering questions, providing recommendations and addressing complaints.
- Displayed merchandise for upcoming sales in visually appealing way.
- Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual bases.
Fragrance Specialist
Belk Department Store
Charleston, SC
05.2013 - 08.2018
- Approached customers and started engaging conversations through use of effective interpersonal and people skills.
- Educated customers on scents and products available from several luxury fragrance brands.
- Connected with customers using strong conversational skills to uncover needs and better target suggestions.
- Merchandised products effectively and restocked regularly to maintain strong fragrance sales.
- Met or exceeded requirements such as credit application goals and loyalty program signups with persuasive approach.
Stylist Sales Associate
Ann Taylor
Charleston, SC
05.2005 - 06.2013
- Boosted sales by educating clients on merchandise, events and upcoming promotions.
- Delivered best-in-class stylist services to customers to build brand and drive business.
- Remembered frequent customer names, sizes and clothing preferences.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
Education
Bachelor of Arts - Retail Management
Art Institute of Charleston
Market Street12.2012
Skills
- Inventory management
- Opening and closing procedures
- Touch-screen point of sale
- Energy and Physical Stamina
- Exceeding Customer Expectations
- Merchandising Knowledge
- Building Customer Loyalty
- Attention to Detail
- Adaptable and Flexible
- Teamwork and Collaboration
Education and Training
other
Accomplishments
- Achieved Silver Status Award several times for exceeding credit card quota while working at Belk.
- Received recognition from Michael Kors corporate branch for exceeding sales quota.
Timeline
Sales Associate
H&M Hennes & Mauritz
05.2023 - 03.2024
Sales Associate
Michael Kors Outlet
04.2022 - 05.2023
Barista Shift Lead
Publix
10.2019 - 11.2021
Estee Lauder Counter Manager
Belk Department Store
08.2018 - 05.2019
Fragrance Specialist
Belk Department Store
05.2013 - 08.2018
Stylist Sales Associate
Ann Taylor
05.2005 - 06.2013
Bachelor of Arts - Retail Management
Art Institute of Charleston
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