Alice Dixon
Marketing And Communications Specialist
Richmond,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in a variety of industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
35
35
years of professional experience
Work History
Customer Care and Communications Specialist
R. Leahey
, VA
02.2020 - Current
- Promoted superior customer experience by addressing concerns and resolving problems efficiently, then followed up with customers to exceed customer expectations. Delivered prompt service and prioritized customer needs.
- Enhanced customer satisfaction levels by anticipating needs and delivering outstanding proactive support.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Devised workaround solutions for complex issues.
- Communicated professionally with colleagues, freelancers and clients.
Board of Directors
Sweet Briar College
06.2015 - 06.2016
- Instrumental in successful campaign to save Sweet Briar College following attempted closure in 2015.
- Actively engaged in marketing, communications, fundraising, developing relationships with thought leaders, meeting with Virginia's Attorney General and attending all court hearings. Key responsibilities included developing entrepreneurial approach to creating content, driving innovation, and collaborating across teams.
- Wrote and copy edited content for social media posts, print marketing, and personal correspondence to coalesce and support 14,000 alumnae of the college in fight to halt closing.
- Enhanced alumnae engagement and financial commitments for Saving Sweet Briar through progressive social media and print. Overall engagement rates increased by 27.5% and alumnae donations increased by 30% during campaign period.
- Chair of sixteen member Presidential Inauguration Committee. Developed, wrote content, and edited Inauguration program, as well as many other associated documents related to the Inauguration.
- Envisioned, planned, supervised and coordinated multiple events and activities related to the Inauguration, and delivered 22% under budget.
Chemistry Teacher
Collegiate School
01.2011 - 01.2016
- Taught chemistry at 9th and 10th grade level.
- Responsible for lesson planning, developing and delivering classroom lectures; supervised laboratory learning. Developed series of video lectures for later review by students. Implemented innovative flipped classroom model.
Certified Mortgage Planning Specialist® / Resident
Prospect Mortgage, American Home Mortgage, SunTrus
05.1998 - 05.2010
- Marketed mortgage products for greatest exposure. Created original content which was used on wide variety of delivery platforms and strategies, including online posts and website content, video presentations, speeches, briefings, executive summaries, publications, and promotional items.
- Experienced in setting appropriate expectations, and following through with complex situations.
Senior Specialty/Institutional Pharmaceutical Sale
Wallace Laboratories
05.1983 - 09.1997
- Consistently recognized as being in top 10% of specialty sales representatives in company.
- Responsible for launching and marketing new anti-seizure medicine to neurological and psychiatric specialty areas.
- Taught doctors residents and medical students, and directed appropriate clinical use of products at major teaching hospitals, Veteran’s Administration Hospitals and state institutions throughout Virginia.
Education
Master of Humanities -
University of Richmond
A.B. -
Sweet Briar College
Skills
- Marketing and communications expert who has designed, produced, and written content to effectively drive messaging in wide variety of industries
Timeline
Customer Care and Communications Specialist
R. Leahey
02.2020 - Current
Board of Directors
Sweet Briar College
06.2015 - 06.2016
Chemistry Teacher
Collegiate School
01.2011 - 01.2016
Certified Mortgage Planning Specialist® / Resident
Prospect Mortgage, American Home Mortgage, SunTrus
05.1998 - 05.2010
Senior Specialty/Institutional Pharmaceutical Sale
Wallace Laboratories
05.1983 - 09.1997
Master of Humanities -
University of Richmond
A.B. -
Sweet Briar College
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