Alice Dove
Monongahela,PA
Summary
Dynamic Shift Leader Manager at Finleyville Cones, adept at enhancing team performance through effective training and mentorship. Recognized for resolving customer complaints with professionalism, ensuring brand loyalty. Skilled in cash handling and committed to workplace safety, consistently maintaining a clean and organized environment under pressure.
Overview
15
15
years of professional experience
Work History
Shift Leader Manager
Finleyville Cones ( Dairy Queen )
Finleyville, PA
08.2010 - Current
Customer Service insuring products are made to Company specifications .
- Supported shift management by maintaining cleanliness and organization of work areas.
- Observed experienced staff to learn best practices for customer service and product handling.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
High School Diploma -
Ringgold High School /Monongahela Campus
Monongahela, PASkills
- Workplace safety
- Punctual and reliable
- Cash handling
- Accurate money handling
- Handling customer complaints
- Team management
Timeline
Shift Leader Manager
Finleyville Cones ( Dairy Queen )
08.2010 - Current
High School Diploma -
Ringgold High School /Monongahela Campus