Alice Flynn
Kansas City,MO
Summary
Customer-oriented Beverage Manager with a 10-year background in the beverage service industry. Overseeing all administrative tasks, including ingredients ordering, bookkeeping, training and equipment maintenance. Skilled at preparing both annual and monthly budgets and costs analysis reports.
Overview
10
10
years of professional experience
Work History
Casino Beverage Manager
Ameristar Casino Hotel Kansas City
Kansas City, MO
08.2016 - Current
- Produced sales and productivity reports.
- Purchased goods and ingredients needed to make beverages.
- Attracted, recruited and trained new employees.
- Set daily and weekly cleaning and equipment maintenance schedules.
- Preserved excellent levels of internal and external customer service.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Lead a team of 40+ and 3 assistant managers
- Managed a team that made 3.5 million in profit
Assistant Beverage Manager
Ameristar Casino Hotel Kansas City
Kansas City, MO
03.2013 - 08.2016
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Education
Some College (No Degree) - Sociology
Some College (No Degree) - Sociology
Skills
- Training and Onboarding
- Performance Improvement
- Employee Performance Evaluations
- Problem Solving
Accomplishments
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Led team to achieve profit growth, earning recognition from upper management and financial reward.
Timeline
Casino Beverage Manager - Ameristar Casino Hotel Kansas City
08.2016 - Current
Assistant Beverage Manager - Ameristar Casino Hotel Kansas City
03.2013 - 08.2016
University of Missouri - Kansas City - Some College (No Degree), Sociology
Missouri State University - Some College (No Degree), Sociology
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