Alice Fowler
Tucson,AZ
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about business practices and documentation requirements.
Overview
16
16
years of professional experience
Work History
Senior Account Specialist/Web Support (Remote)
Discover Financial Services, DFS
08.2022 - 10.2023
- Set up new customer accounts and updated existing profiles with latest information.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Completed routine and complex account updates to resolve problems.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Observed financial transaction laws and regulations for full accounts compliance.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Troubleshot issues with websites and fixed scripting and use issues.
- Excellent communication skills, both verbal and written.
Customer Service Associate
Afni
02.2021 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Met customer call guidelines for service levels, handle time and productivity.
GI/Pulmonary Technician
Christus St. Patrick Hospital
03.2008 - 06.2014
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Created safe operating environments for invasive and non-invasive procedures.
- Collected, prepared and disposed of medical specimens.
- Handled and prepared specimens for laboratory analysis to provide surgeons with relevant information.
Education
High School Diploma -
North Pole High School
North Pole, AK05.1994
Skills
- Schedule Coordination
- Strategic Account Planning
- Patient File Updates
- Billing Resolutions
- Account Information Review
- Account Investigations
Timeline
Senior Account Specialist/Web Support (Remote)
Discover Financial Services, DFS
08.2022 - 10.2023
Customer Service Associate
Afni
02.2021 - 07.2022
GI/Pulmonary Technician
Christus St. Patrick Hospital
03.2008 - 06.2014
High School Diploma -
North Pole High School