Alice LeHota

• Direct administrative and operational performance across three oral and maxillofacial surgery locations, partnering with surgeons, clinical teams, corporate leadership, and vendors.
• Led operational integration of an acquired oral surgery practice, coordinating staffing, technology, equipment, vendors, facility needs, scheduling processes, and workflow implementation.
• Drive cross-location initiatives focused on workflow efficiency, communication, patient access, scheduling, and continuity of care.
• Partner with revenue-cycle teams to resolve complex claim, reimbursement, credentialing, network participation, and accounts-receivable issues.
• Develop operational justifications for capital equipment, technology upgrades, staffing expansion, and practice investments.
• Standardize policies, procedures, training processes, and workflows across locations.
• Partner with surgeons and organizational leadership to identify operational barriers, implement solutions, and support continued practice growth and expansion.

• Led new-patient consultations, presenting treatment options, financial responsibilities, insurance benefits, and financing solutions.
• Managed insurance eligibility, claims, accounts receivable, payments, CDT coding, billing discrepancies, and financial follow-up.
• Supported Dental Health Care Associates during its acquisition of DICE Dental, identifying operational gaps and helping to implement standardized processes.
• Verified insurance eligibility and benefits before patient appointments
• Built a Standard of Operations handbook
• Monitored payment posting and account activity
• Trained new team members on consultation flow, financial discussions, and documentation standards.

• Managed patient scheduling updates weekly.
• Processed insurance verifications weekly.
• Prepared patient financial estimates and explained out-of-pocket costs clearly before treatment.
• Supported treatment planning by coordinating schedule details and confirming patient readiness for appointments.
• Maintained accurate front-office workflows across phone, email, and in-person patient communication.
• Trained and supported patient coordinators on scheduling accuracy and consistent daily workflow.

• Coordinated follow-ups weekly across multiple technology platforms to support timely member care.
• Resolved 100+ member questions weekly across healthcare benefits and care plans.
• Educated members on healthcare benefits and care plans, translating coverage details into clear next steps.
• Collaborated with team members to absorb additional workload and maintain service goals.

GPA: 3.97