Overview
Work History
Education
Skills
Timeline
Generic

Alice Lerro

Azle,TX

Overview

16
16
years of professional experience

Work History

Cocktail Waitress

The Rabbit Hole Pub
Fort Worth, TX
04.2022 - Current
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Greeted new customers, discussed specials and took drink orders.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Assisted with bartending duties during high-volume shifts.
  • Collected dirty flatware and glassware to deliver to sanitizing station.
  • Determined customer preferences to suggest appropriate cocktails and increase sales.

Barista Trainer

Starbucks Saginaw, Barista
01.2016 - 07.2021
  • Opening/Midday/Evening shift duties such as opening and closing the store, preparing beverage components, restocking front of house inventory and cafe, and keeping track of product in the back of house
  • Making and preparing food and beverages to company standards in an efficient manner while assisting coworkers and customers
  • Greeting customers, assisting in finding product and merchandise, helping customers with their payments and Starbucks App
  • Point-of-sale knowledge and money handling at registers
  • Cleaning the store, using daily cleaning task cards for specific areas, and general upkeep of the cafe, front of house, and back of house
  • Food Handlers certification kept up-to-date for proper daily food and beverage handling, as well as being TABC certified when the store sold alcoholic beverages
  • Preparing and staging Mobile/Uber/Door Dash/Favor orders and greeting the drivers, verifying all items in order or contacting customer to switch out of stock items
  • Using training modules and on-hand learning to teach new baristas in all positions of the store, as well as doing routine knowledge checks

Actor

Cutting Edge Haunted House
Fort Worth, Texas
09.2011 - 10.2020
  • On and off throughout the years from August-November)
  • Working alone or as a team with other actors to create the best experience for customers walking through
  • Training in separate areas, such as proper machinery use and equipment upkeep
  • Assisting stage managers with checking on other actors, checking that machines and equipment are fully functional, keeping rooms clutter-free and making sure the room looks as it should

Shop Assistant/Promotional Model

Diamond Tattoo Parlor
Hurst, Texas
09.2018 - 08.2019
  • Greeting clients and assessing their needs, assisting and filling out paperwork, assisting in finding jewelry and artwork
  • Filing paperwork for artists, preparing artists’ work stations for piercings and tattoos, keeping artists’ stations properly stocked and sanitized
  • Knowledge in bloodborne pathogens and proper PPE training
  • General shop upkeep, assessing and restocking shop equipment, cleaning and sanitizing workstations in accordance to state regulations
  • Assisting in maintaining the shop’s social media, helping artists with email and phone correspondances, contacting clientele on behalf of artist
  • Online and in person promotion of all shop events and specials, modeling artists’ ink and piercing work to potential future clientele

Education

South Hills High School

Skills

  • Customer service skills
  • Money handling and Point of Sales knowledge
  • Able to work as both a team and an individual
  • Efficient in food and beverage handling
  • Adaptability to different situations

Timeline

Cocktail Waitress

The Rabbit Hole Pub
04.2022 - Current

Shop Assistant/Promotional Model

Diamond Tattoo Parlor
09.2018 - 08.2019

Barista Trainer

Starbucks Saginaw, Barista
01.2016 - 07.2021

Actor

Cutting Edge Haunted House
09.2011 - 10.2020

South Hills High School

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Alice Lerro