Alice Lincoln-cook
Klamath,California
Summary
Leader with a proven track record, adept in small business. Excelled in customer service, driving sales, and enhancing cultural activities. Skilled in team leadership and coaching, assisting employee development and customer service and satisfaction. Passionate about building strong community ties and advancing business growth through strategic marketing and event coordination.
Overview
15
15
years of professional experience
Work History
Store Manager/owner
Self Employed
Klamath, CA
05.2017 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Chairperson and Executive Director
California Indian Basketweavers Association
Woodland, CA
02.2017 - 01.2025
- Established strong working relationships with government agencies and other organizations to support advocacy efforts.
- Oversaw fundraising efforts, leading to greater financial stability and resources for the organization.
- Implemented governance best practices to enhance board effectiveness and accountability.
- Provided guidance on policy development, ensuring compliance with legal requirements and industry standards.
- Reviewed budgets regularly to ensure financial stability of the organization while making necessary adjustments.
- Guided organizational restructuring efforts that led to improved efficiency and better alignment of resources.
- Developed strategic plans for organizational growth, resulting in increased revenue and expanded services.
- Enhanced board communication by streamlining meeting agendas and supporting materials.
- Mentored executive team members to strengthen leadership skills and improve decision-making processes.
- Chaired annual conferences that provided valuable learning opportunities for industry professionals.
- Navigated complex negotiations successfully, securing beneficial partnerships and agreements for the organization.
- Facilitated board retreats for strategy development, strengthening teamwork among board members.
- Represented organization at industry conferences and events.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Created succession plans to provide continuity of operations during leadership transitions.
- Managed financial, operational and human resources to optimize business performance.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Led successful fundraising campaigns, securing critical resources for program development and expansion.
- Advocated for organization and company mission to raise awareness and support.
- Championed diversity, equity, and inclusion efforts within the organization to create a more inclusive work environment.
- Fostered culture of continuous improvement, introducing regular feedback mechanisms for staff and volunteers.
- Achieved notable increases in public awareness through innovative social media strategies.
Medical Assistant
North Bend Medical Center
Coos Bay, OR
09.2009 - 03.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
Education
North Bend Senior High School
North Bend, OR06-1987
Skills
- Small business operations
- Customer service
- Problem-solving
- Relationship building
- Customer relations
- Multitasking and organization
- Business management
- Store operations
- Training and mentoring
- Marketing
- Store opening and closing
- Team oversight
- Friendly and positive
- Staff hiring
- Business development
- Data entry
- Team leadership and coaching
- Cash management
- Sales leadership
- Employee development
- grant management
- writing grants
- sales
- cultural vales and practices
- Event coordinations
- enhancing cultural actives
- Building relationships with the community
Timeline
Store Manager/owner
Self Employed
05.2017 - Current
Chairperson and Executive Director
California Indian Basketweavers Association
02.2017 - 01.2025
Medical Assistant
North Bend Medical Center
09.2009 - 03.2015
North Bend Senior High School