Alice McLennan
Eagan,MN
Summary
Accomplished Executive Assistant with a proven track record at Blue Cross Blue Shield of Minnesota, adept in executive support and interpersonal communication. Excelled in streamlining operations, enhancing productivity through meticulous attention to detail and advanced MS Office suite proficiency. Demonstrated success in improving process efficiency, fostering company growth, and maintaining high levels of confidentiality.
Driven and resourceful administrative professional with 21+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
22
22
years of professional experience
Work History
Executive Assistant
Blue Cross Blue Shield of Minnesota
01.2024 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed 3 executives calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for 200 staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Used advanced software to prepare documents, reports, and presentations.
Executive Assistant
TSA
10.2002 - 01.2024
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Implemented centralized record-keeping system to improve overall data accuracy and accessibility for team members.
- Assessed program effectiveness through regular evaluations and recommended adjustments as needed to maximize impact on target populations.
- Established partnerships with external organizations to enhance resource sharing and expand program offerings for constituents.
- Wrote reports on government and agency spending.
- Developed data-driven reports for internal stakeholders, facilitating informed decision-making processes regarding policy changes.
- Conducted thorough policy analysis and provided recommendations for improvements to senior management.
- Proactively identified opportunities for process improvements, leading to increased efficiency and reduced waste within department.
Education
Bachelor of Science - Business Administration
Metropolitan State University
Saint Paul, MN05.2010
Associate of Arts - Visual Communications
Brown College
Mendota, MN07.2002
Skills
- Executive support
- Schedule & calendar planning
- Meticulous attention to detail
- Expense reporting
- Interpersonal communication
- Travel coordination
- Meeting planning
- Database management
- Excel spreadsheets
- Proofreading
Timeline
Executive Assistant
Blue Cross Blue Shield of Minnesota
01.2024 - Current
Executive Assistant
TSA
10.2002 - 01.2024
Bachelor of Science - Business Administration
Metropolitan State University
Associate of Arts - Visual Communications
Brown College
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