Summary
Overview
Work History
Education
Skills
Timeline
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Alice Milner

Lake City,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.

Overview

6
6
years of professional experience

Work History

Office Assistant

NCBA, National Caucus And Center On Black Aging
02.2023 - 10.2023
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.

Technical Support Representative

Sitel Call Center
01.2020 - 06.2022
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Managed high levels of call flow and responded to 3 years technical support needs.


Patient Transport Driver

Z-Trip
02.2018 - 07.2019
  • Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
  • Maintained up-to-date knowledge of local road and traffic conditions to navigate best routes and manage patient safety.
  • Maintained confidentiality of patient data and condition to safeguard health information.



Education

Business

Suwannee Vo-Tech And Business Training Center
Live Oak, FL
06.1990

High School Diploma -

Columbia High School
Lake City, FL
06.1971

Skills

  • Customer Service
  • Clerical Support
  • Office Administration
  • Project Planning

Timeline

Office Assistant

NCBA, National Caucus And Center On Black Aging
02.2023 - 10.2023

Technical Support Representative

Sitel Call Center
01.2020 - 06.2022

Patient Transport Driver

Z-Trip
02.2018 - 07.2019

Business

Suwannee Vo-Tech And Business Training Center

High School Diploma -

Columbia High School

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Alice Milner