Alice Milner
Lake City,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
6
6
years of professional experience
Work History
Office Assistant
NCBA, National Caucus And Center On Black Aging
02.2023 - 10.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
Technical Support Representative
Sitel Call Center
01.2020 - 06.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Managed high levels of call flow and responded to 3 years technical support needs.
Patient Transport Driver
Z-Trip
02.2018 - 07.2019
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Maintained up-to-date knowledge of local road and traffic conditions to navigate best routes and manage patient safety.
- Maintained confidentiality of patient data and condition to safeguard health information.
Education
Business
Suwannee Vo-Tech And Business Training Center
Live Oak, FL06.1990
High School Diploma -
Columbia High School
Lake City, FL06.1971
Skills
- Customer Service
- Clerical Support
- Office Administration
- Project Planning
Timeline
Office Assistant
NCBA, National Caucus And Center On Black Aging
02.2023 - 10.2023
Technical Support Representative
Sitel Call Center
01.2020 - 06.2022
Patient Transport Driver
Z-Trip
02.2018 - 07.2019
Business
Suwannee Vo-Tech And Business Training Center
High School Diploma -
Columbia High School
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