Alice Muthangya
Mount Holly,NJ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Associa
Mount Laurel, NJ
04.2020 - Current
- Provides customer service support
- Under moderate supervision, work may
- involve contact with homeowners and board members
- Organizes and prepares correspondence relating to association business
- Receives and responds to incoming calls from homeowners, Board members and vendors
- Follow through on various requests
- Reviews invoices for completeness/accuracy of charges and prepare payable vouchers for manager’s approval if not completed by Telephone Operator
- Processes and distributes incoming and outgoing mail for the office and Associations
- Prepares and assists community managers with monthly board packages and in house mailings
- Updates homeowner and association information in C3 and shared files
- Relieves concierge/telephone operators on an as needed basis
- Keeps work spaces organized and maintained
- Alerts Office Manager of low supplies and assists in supply stocking and distribution
- Processes print jobs, scanning and faxing as general office support when needed
- Files association documents for Community Managers
- Arranges for delivery and pick up of
- documents from storage when necessary
- Other duties as assigned
Administrative Assistant
Ivy academy Mount
03.2019 - 01.2020
- Greeted visitors and determined to whom and when they could speak with specific individuals
- Developed and maintained store filing systems and records
- Competent with all computer software programs
- Coverage of phones
- Web content management
- Conducted monthly Parent Committee meetings to plan the agenda and vote on matters relating to their children
- Monitoring of incoming and outgoing cash deposits
- Manage social media accounts
Shift Manager
Mcdonalds 1660
12.2016 - 02.2019
- Ensure top quality service provision via consistent supervision of team members
- Oversee activities in the kitchen to ensure top quality foods are prepared
- Schedule, train, and hire personnel for food service
- Oversee complete cleanliness and tidiness of the outlet
- Listen to clients in the event they have one complaint or the other regarding quality of service delivery
- Resolve quickly any complaint or issue related to food quality
- Ensure there is adequate stock of supplies and also consistently maintain inventory
- Manage cash registers professionally
- Welcome customers and also provide them with the menu
- Carry every member of staff along and get them adequately informed on important issues as and when due
- Make information available to customers regarding new items and up-sells.
Administrative Administration
Virtua Health and Rehab Center
04.2011 - 10.2016
- Resolve administrative problems by analyzing data and providing solutions while interacting professionally with different levels of staff
- Adeptly handle administrative matters including screening calls, managing calendars, planning meetings, planning travel arrangements, composing documents, and organizing office for efficiency
- Quickly learn and master new technology including Quick book and Microsoft programs.
CNA- (Certified Nurse’s Aide)
Virtua Health and Rehab Center
07.2009 - 10.2016
- Commended for patient relations and consistent delivery of empathetic care, effective team collaboration, and patient safety guidelines
- Demonstrate strong clinical skills in asking vital signs, proffering lab drawls and glucose checks, and provide pre and post-operative care
- Protect the hospital community by adhering to professional standards, hospital policies and procedures, HIPPA, federal State, and local requirements, a JACHO standard.
Education
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Harris School of Business
Voorhees, NJComputer Science
Burlington County Institute of Technology
Medford, NJSkills
- High energy, Excellent communication and intrapersonal skills, Trilingual (English, Swahili, Kamba)Customer relationship management, Team leadership, Problem solver, CPR and First aid trained, Adaptable, Resourceful, Professional and Mature, Database Administration
Timeline
Administrative Assistant
Associa
04.2020 - Current
Administrative Assistant
Ivy academy Mount
03.2019 - 01.2020
Shift Manager
Mcdonalds 1660
12.2016 - 02.2019
Administrative Administration
Virtua Health and Rehab Center
04.2011 - 10.2016
CNA- (Certified Nurse’s Aide)
Virtua Health and Rehab Center
07.2009 - 10.2016
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Harris School of Business
Computer Science
Burlington County Institute of Technology