Alice N Lowery
Rock Hill
Summary
To secure a challenging position where I can effectively contribute my skills that offer professional growth and employee productivity.
Experienced with managing client accounts and optimizing client satisfaction through tailored solutions. Utilizes comprehensive knowledge of account management practices to foster long-term client relationships. Track record of effective communication and problem-solving in team-oriented setting.
Overview
19
19
years of professional experience
Work History
Account Specialist
Republic Finance
01.2022 - 01.2024
- Assist with Loan application
- Assist with setting up payments for the customer
- Provide excellent customer care through daily Transactions, customer inquiries and problem resolution.
- Managed client accounts, ensuring timely updates and communication on account statuses.
- Developed tailored financial solutions to meet diverse customer needs and preferences.
- Collaborated with cross-functional teams to enhance service delivery and operational efficiency.
Account Specialist Debt Settlement
OneMain Financial (Formally CitiFinancial)
05.2014 - 01.2022
- Manage multiple accounts for debt collection efforts
- Negotiate payoff deadline or payment plans
- Keep track of assigned accounts
- Led cross-functional teams to improve account management processes.
- Developed strategic solutions for complex customer financial needs.
Account Specialist Legal Support
OneMain Financial (Formally CitiFinancial)
05.2014 - 01.2022
- Communicating with Attorneys and tracking their performance and goal
- Prepare documents for Attorneys to file for judgment in accordance with state laws.
- Prepare Affidavits to be used in Court
- Assist Customers with payment plans and settlements.
- Developed and maintained strong relationships with clients through personalized support and effective communication.
- Managed customer accounts, ensuring timely responses to inquiries and service requests.
Customer Service Rep 3
OneMain Financial (Formerly CitiFinancial)
04.2007 - 05.2014
- Answer and average of 75 calls per day
- Notate accounts and resolved customer issues
- Served as a liaison between management, employees and legal department
- Trained new employees
- Assist with written payoff and verbal payoff request
- Assist with Escrow loan
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided accurate information on financial products and services, enhancing customer understanding.
Back End Collection
CitiFinancial Auto
03.2007 - 08.2007
- Initiate and receive collection phone calls on past due accounts 30 + days delinquent
- Act as a team lead and assisted other agents with difficult customer interaction
- Prepare repossession files, initiated extension and amendments agreements within guidelines
Front End Collection
CitiFinancial Auto
05.2006 - 03.2007
- Initiate and receive collection phone calls on past due 30-60 days delinquent
- Answer multiple phone calls on and auto dialer system
- Document accounts
- Maintained and met monthly goals
- Analyzed customer accounts for payment trends and developed tailored solutions.
- Managed collection processes to ensure timely recovery of outstanding accounts.
Medical Office Administrator
Tri County Pediatric
09.2004 - 03.2006
- Maintain office accounts
- Assist with insurance
- File medical records
- Registering new patients
- Collaborated with cross-functional teams to resolve billing disputes efficiently.
- Implemented process improvements that enhanced customer communication strategies.
- Managed electronic health records, ensuring accuracy and confidentiality of patient information.
Education
Associate Degree - Business And Science Health Administration
American Intercontinental University
06-2008
Diploma - Nursing Assistance
York Technical College
Skills
- Excellent communications skills
- Energetic work attitude
- Strong organization skills
- Strong Customer Services skills for over 20 years
- Account administration
- Customer relationship development
- Microsoft office proficiency
- Customer engagement
- Account updating
Affiliations
- Citi Women Network- member
- United Way Committee
- Mentor / Mentees
Timeline
Account Specialist
Republic Finance
01.2022 - 01.2024
Account Specialist Debt Settlement
OneMain Financial (Formally CitiFinancial)
05.2014 - 01.2022
Account Specialist Legal Support
OneMain Financial (Formally CitiFinancial)
05.2014 - 01.2022
Customer Service Rep 3
OneMain Financial (Formerly CitiFinancial)
04.2007 - 05.2014
Back End Collection
CitiFinancial Auto
03.2007 - 08.2007
Front End Collection
CitiFinancial Auto
05.2006 - 03.2007
Medical Office Administrator
Tri County Pediatric
09.2004 - 03.2006
Diploma - Nursing Assistance
York Technical College
Associate Degree - Business And Science Health Administration
American Intercontinental University
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