Alice Richardson
Summary
To obtain a challenging position in an environment that will provide advance opportunities.
A position that can utilize past educational and work experiences to achieve company goals.
Overview
13
13
years of professional experience
Work History
Fullfillment Associate/Ambassador
Amazon
Edison, NJ
08.2019 - Current
- Trained: Pack, Rebin, Induct, Singles, Gift Wrap, Problem Solve
- Fulfilling orders, packing orders for distribution,
- Ensure items are retrieved organized and shipped in a timely manner
- As an Ambassador training new hires and cross training exiting associates
- Conducting audits to evaluate and assess, to improve performance within work areas
- Collaborating with Sr. Management providing suggestions to improve work conditions and employee morale.
- Translate for Spanish speaking Associates
Driver
Uber
Newark, NJ
11.2015 - Current
- Transport 20+ passengers daily and provide outstanding customer service by ensuring that they arrive at their destinations safely and quickly
- Utilize advanced driving skills to improve efficiency while peacefully handling all unforeseen circumstances or delays.
- Maintain a perfect 5-star rating by keeping the vehicle clean and in excellent condition, resolving customer problems, and ensuring customer satisfaction.
- Rely on memory and maps in choosing the most efficient route to a passenger's destination.
Customer Service Representative
Big Messages
03.2017 - 05.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Providing patients' requests and answers for on-call medical professionals.
- Assisted hospital staff to communicate with on-call doctors, address medical orders, and aid needs of patients.
- Recognized by management for providing exceptional customer service.
Certified Nursing Assistant
Vertical Staffings
11.2017 - 04.2019
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Transported patients to treatment units, using wheelchair or stretcher.
St. Barnabas Medical Center ER Clinical Assistant
St. Barnabas Medical Center
07.2014 - 11.2015
- Performed diagnostic tests such as EKGs, blood draws, urinalysis and glucose monitoring.
- Recorded patient medical histories, vital statistics, test results, treatments provided, and other information into electronic health records.
- Performed CPR, including chest compressions and rescue breathing.
- Documented patient information accurately in electronic medical records system according to HIPAA guidelines.
Family Support Organization of Essex County Bilingual Care Coordinator
Family Support Organization of Essex County
03.2012 - 06.2014
- Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
- Assisted with the development and implementation of marketing campaigns.
- Organized promotional events, including scheduling speakers and coordinating activities.
- Collaborated with colleagues to develop new ideas for presentations and presented at synposiums.
Education
MA Corporate Communication -
Fairleigh Dickinson University
Madison, NJ05-2004
BA Communication -
William Paterson University
Wayne, NJ05.2000
Skills
- Proficient MS Office Suite
- Creative Problem Solver
- Excellent Customer Service
- Strong in Organizing and Planning
- Effective interpersonal and social skills
- Exceptional Multitasker
Languages
Spanish
Native/ Bilingual
Timeline
Fullfillment Associate/Ambassador
Amazon
08.2019 - Current
Certified Nursing Assistant
Vertical Staffings
11.2017 - 04.2019
Customer Service Representative
Big Messages
03.2017 - 05.2021
Driver
Uber
11.2015 - Current
St. Barnabas Medical Center ER Clinical Assistant
St. Barnabas Medical Center
07.2014 - 11.2015
Family Support Organization of Essex County Bilingual Care Coordinator
Family Support Organization of Essex County
03.2012 - 06.2014
MA Corporate Communication -
Fairleigh Dickinson University
BA Communication -
William Paterson University