Katherine Santana
Teaneck,NJ
Overview
13
13
years of professional experience
Work History
Executive Assistant
JD Carlisle
New York, NY
03.2015 - Current
- Manage and optimize the Chairman’s schedule, including meetings, conferences, and travel
- Draft and edit correspondence, reports, and official documents
- Oversee office inventory, procurement, and vendor coordination to ensure operational efficiency
- Process e-File Tax Authorizations for all company entities
- Maintain and troubleshoot office equipment; coordinate repairs and updates
- Assist marketing, sales, and finance teams with strategic projects
- Develop an organized filing and retrieval system for streamlined data access
Service Advisor
Town Motors
Englewood, NJ
02.2014 - 02.2015
- Provided expert guidance on vehicle service needs, addressing customer concerns effectively
- Maintained strong customer relationships by clearly explaining estimates, repair timelines, and service processes
- Ensured high levels of customer satisfaction through proactive service management
Account Executive Intern
ClassLink
Clifton, NJ
09.2013 - 01.2014
- Conducted sales prospecting and lead generation for new clients
- Managed customer accounts to ensure satisfaction and retention
- Educated clients on product offerings and brand value
- Assisted in drafting sales contracts and preparing presentations
Sales Assistant
Palazzo Interiors
New York, NY
05.2012 - 01.2014
- Supported sales and marketing efforts through data tracking, research, and reporting
- Assisted in product promotion and pricing strategy by communicating with customers and sales teams
- Created compelling sales presentations and marketing materials
- Managed quote and purchase order documentation
Education
Bachelor of Science - Professional Sales
William Paterson University
Wayne, NJ05.2014
Skills
- Fluent in Spanish
- Proficient in Microsoft Office Suite (Word, PowerPoint, Excel)
- QuickBooks
- Administrative & Executive Support
- Sales & Customer Relationship Management
- Office Management & Process Optimization
- Market Research & Data Analysis
Timeline
Executive Assistant
JD Carlisle
03.2015 - Current
Service Advisor
Town Motors
02.2014 - 02.2015
Account Executive Intern
ClassLink
09.2013 - 01.2014
Sales Assistant
Palazzo Interiors
05.2012 - 01.2014
Bachelor of Science - Professional Sales
William Paterson University