Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alice Vega

Avondale,AZ

Summary

Highly motivated and committed Registered Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medical Assistant, Plastic Surgery Department

Phoenix Children's Hospital
12.2021 - Current
  • Assigned MA for Chief of Plastic surgery. Work with Nurse Care Coordinator, Cleft Team coordinator and other team members to coordinate care for Cleft lip and palate and Craniosynostosis patients.
  • Room patients, take professional photographs with camera(ALSO TRAINED IN 3D imaging), and assist provider in any way to ensure patients are seen in a timely manner. Organize clinic to ensure it runs smoothly. Direct Float MA's and any other clinical staff.
  • Schedule appointments. Prep for clinics, request records and images. Upload photos to patient's charts.
  • Manage phones and help triage calls.
  • Place referrals, Fill out FMLA, prior authorizations, etc.
  • Go over Pre-op information with patients. Give instructions on where to check in, NPO info and post op care.
  • Train new staff, precept students and cover for Lead MA when needed. Ensure coverage for clinics after call outs.
  • Check off peers on their yearly competencies, as a "Super User"
  • Manage satellite location. Provide ideas to improve efficiency. Order and manage all supplies for this location. Throw out expired supplies.
  • Prepare for in office procedures and assist provider.
  • Float to other departments to help cover on days off. Cover for ED, Orthopedics, Neurosurgery.. etc

Retail Sales Associate/Seasonal

Delaware North
01.2019 - 01.2022
  • Calculate pricing, apply discounts and collect payment to process transaction
  • Assist customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.

Retail Sales Associate/Supervisor

Puma
04.2020 - 05.2021
  • Mentor employees and instruct on management of complicated sales, complex issues and difficult customers.
  • Connect with customers daily to understand needs, provide assistance, and collect feedback to optimize operations.
  • Manage floor and help employees reach hourly goals by giving feedback and providing suggestions.
  • Close and open the store.

Childcare Provider

N/A
01.2015 - 01.2019
  • Took care of four boys and two girls total (not including family) between the ages of 3-10 years old
  • Safely transported children to and from school, as well as after school clubs and parks.
  • Created engaging, educational, and innovative games adapted for a child with learning difficulties.

Little Caesars Pizza/ Crew Member /Cashier

10.2016 - 01.2018
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.

Education

Introduction To Medical Interpreting -

Phoenix Children's
12.2023

Medical Assisting Certificate -

Gateway Community College
Phoenix, AZ
01.2022

High School Diploma -

Pathways in Education
Phoenix, AZ
03.2019

Skills

  • Medical Office Administration
  • Interpersonal and written communication
  • Computer Skills
  • Attention to detail
  • Time management
  • Medical Terminology in Spanish and English
  • Adaptable
  • Patient sitter experience

Certification

  • BLS- Basic Life Support
  • RMA- Registered Medical Assistant
  • First Aid
  • Spanish Bilingual Assistant (Introduction to Medical Interpreting)

Timeline

Medical Assistant, Plastic Surgery Department

Phoenix Children's Hospital
12.2021 - Current

Retail Sales Associate/Supervisor

Puma
04.2020 - 05.2021

Retail Sales Associate/Seasonal

Delaware North
01.2019 - 01.2022

Little Caesars Pizza/ Crew Member /Cashier

10.2016 - 01.2018

Childcare Provider

N/A
01.2015 - 01.2019

Introduction To Medical Interpreting -

Phoenix Children's

Medical Assisting Certificate -

Gateway Community College

High School Diploma -

Pathways in Education

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Alice Vega