ALICEA FOLKES JONES
Far Rockaway
Summary
With over 10 years of experience as a proficient and enthusiastic cashier, I am a motivated team player who quickly adapts to new technology. Committed to upholding company standards and values with integrity and passion, I aim to deliver exceptional customer service and ensure a positive shopping experience for all customers. My strong attention to detail and excellent communication skills make me dedicated to contributing to the team's success and surpassing customer expectations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Aqueduct Attendant
RESORTS WORLD CASINO
04.2019 - 03.2021
- Delivered exceptional customer assistance.
- Ensured workplace cleanliness and organization.
- Replenished product displays and inventory.
- Place orders with management
- Handled transactions including cash, credit card, debit, and food vouchers.
Cage Cashier
RESORTS WORLD CASINO
12.2011 - 01.2019
- Count and verify cash amount of loose coins and bundled paper money at start/end of the shift using MGAMES system
- Operate assigned cage according to company procedures
- Operate Lottery cage cashed out lottery checks, and NYS lottery winnings such as scratch offs, intake numbers for NYS lottery winning game day
- Balanced reports for NYS lottery gaming day
- Operate Money in and Money out bank, received and distributed tills to casino employees
- Issue gaming purchase vouchers to customers
- Perform check cashing/cash advance using GCA system for customers based on company policies
- Record information regarding all transactions
- Complete all gaming forms and reports MTL and CTRS
- Ensure that all cash, credit slips are accounted for and reconciled at the end of shift
- Provide friendly, courteous and efficient service to customers
Barista
Hyatt Regency Jfk
07.2021 - Current
- Controlled line and crowd with quick, efficient service.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Used POS system to accurately enter orders and process payments.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
undefined
Borough of Manhatten Community College
New York CitySkills
- Microsoft Word, Outlook, Excel
- MGAMES
- GCA
- NYS lottery license
Certification
Star Bucks certified
Timeline
Barista
Hyatt Regency Jfk
07.2021 - Current
Aqueduct Attendant
RESORTS WORLD CASINO
04.2019 - 03.2021
Cage Cashier
RESORTS WORLD CASINO
12.2011 - 01.2019
undefined
Borough of Manhatten Community College