Alicebeth Tovar
Jefferson
Summary
Customer-focused professional with over four years of experience in fast-paced hospitality environments. Skilled in communication, organization, multitasking, and providing exceptional service while managing competing priorities. Completed one year of Medical Technology coursework at Roosevelt University and developed a strong interest in healthcare. Bilingual in English and Spanish and seeking an opportunity to contribute to a collaborative healthcare team while gaining experience in a clinical setting.
Overview
4
4
years of professional experience
Work History
Host
Labriola Italian Specialties
Chicago, IL
04.2026 - Current
- Managed guest check-in and seating in a high-volume environment while maintaining excellent customer service.
- Utilized reservation systems to coordinate guest flow and optimize seating efficiency.
- Trained new hosts on customer service standards, communication protocols, and daily operations.
- Answered incoming phone calls, managed reservations and take-out orders, and provided accurate information to guests.
- Maintained organized records of reservations, waitlists, and seating assignments.
- Collaborated with management and staff to improve operational efficiency and guest satisfaction.
- Responded professionally to customer inquiries regarding hours, services, and menu information.
- Effectively managed multiple priorities and resolved issues during peak business periods while maintaining composure.
Hospitality Team Member
Mendocino Farms
Chicago, IL
10.2025 - 04.2026
- Prepared and packaged food orders accurately and efficiently while maintaining quality and safety standards.
- Provided professional customer service in a fast-paced, high-volume environment.
- Took accurate food and beverage orders and communicated information clearly with kitchen and front-of-house staff.
- Maintained organized work areas and completed opening and closing procedures to ensure operational efficiency.
- Collaborated with team members to ensure timely service and a positive customer experience.
- Managed multiple tasks simultaneously while maintaining attention to detail during busy shifts.
Hostess/Food Runner
Salamone's Pizzeria
Fort Atkinson, WI
01.2022 - 08.2025
- Assisted servers by delivering food promptly and accurately to guests.
- Greeted and seated guests while maintaining a welcoming and professional atmosphere.
- Managed take-out orders and ensured accurate order fulfillment.
- Maintained a clean, organized, and efficient work environment.
- Provided exceptional customer service and addressed guest needs in a timely manner.
- Communicated effectively with team members to support smooth restaurant operations.
Education
Bachelor of Science - Medical Laboratory Science
Roosevelt University
Chicago, ILHigh School Diploma -
Jefferson High School
Jefferson, WI06-2025
Skills
- Customer Service
- Verbal & Written Communication
- Multitasking
- Time Management
- Attention to Detail
- Team Collaboration
- Phone Etiquette
- Problem Solving
- Microsoft Office (Word, Excel, Outlook)
- Organization & Prioritization
- Scheduling & Coordination
- Fast-Paced Environment Experience
- Professionalism & Confidentiality
- Bilingual: English and Spanish
Timeline
Host
Labriola Italian Specialties
04.2026 - Current
Hospitality Team Member
Mendocino Farms
10.2025 - 04.2026
Hostess/Food Runner
Salamone's Pizzeria
01.2022 - 08.2025
Bachelor of Science - Medical Laboratory Science
Roosevelt University
High School Diploma -
Jefferson High School