Alicen Beaupre-Davis
Pelham,NH
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
10
10
years of professional experience
Work History
Customer Care Associate
Anthem Inc
Andover, MA
03.2020 - Current
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.
- Managed over 60 customer calls per day.
Customer Service Representative
Aramsco
Salem, NH
09.2017 - 11.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Special Service Desk Associate
The Home Depot Inc
Salem, NH
03.2012 - 11.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Investigated and resolved accounting, service and delivery concerns.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Peabody Veterans Memorial High School
Peabody, MA06.2012
Skills
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Creative Problem Solving
- Verbal and Written Communication
Timeline
Customer Care Associate
Anthem Inc
03.2020 - Current
Customer Service Representative
Aramsco
09.2017 - 11.2019
Special Service Desk Associate
The Home Depot Inc
03.2012 - 11.2017
Bachelor of Science - Psychology
Southern New Hampshire University
High School Diploma -
Peabody Veterans Memorial High School