Alichia Woods
Columbus,OH
Summary
Compassionate professional with an understanding of empathy and proactive care. Over 10+ years of experience in the field of customer/community relations. Proficient in implementing strategies that ensure a productive and positive environment. Caring and well-organized with outstanding interpersonal, communication and social skills. Specialties include exceptional customer service and adaptability.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Hopebridge Autism Therapy Center
Westerville, Ohio
08.2023 - Current
- Provided direct one-on-one instruction to children with autism in a variety of settings.
- Assists with development of and implemented behavior intervention plans based on individualized needs.
- Tracked data and monitored progress of student's goals and objectives.
- Maintained accurate records of all sessions conducted with students.
- Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
Membership Experience Director
YMCA of Central Ohio
Columbus, OH
10.2021 - 06.2023
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Assisted with directing the branch's daily operations, ensuring compliance with applicable laws and regulations.
- Collaborated with senior leadership to set long-term objectives for the company.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Managed budgeting and financial planning processes for the membership department of the branch.
Membership Experience Specialist L2
YMCA of Central Ohio
Columbus , OH
04.2021 - 10.2021
- Provided guidance to new hires regarding onboarding processes and company culture.
- Assisted with recruiting efforts by screening resumes and assisting with initial interviews.
- Analyzed feedback from surveys to identify areas of improvement in employee satisfaction rates.
- Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
- Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
YMCA Aftercare Teacher @KIPP Elementary
YMCA of Central Ohio
Columbus, OH
11.2019 - 04.2020
- Provided a safe and nurturing environment for students after school hours.
- Conducted daily activities to engage students in physical, social, and academic learning.
- Assisted with developing lesson plans that were age-appropriate and aligned with state standards.
- Collaborated with teachers to ensure continuity of instruction between the classroom and aftercare program.
- Monitored student behavior and maintained discipline through positive reinforcement strategies.
Education
High School Diploma -
Colonel White High School
Dayton06-2004
Skills
- Customer Service
- Marketing Strategy Development
- Team building
- Clerical Support
- Project Management
Certification
- CPR/AED for Professional Rescuers with Administering Emergency Oxygen and First Aid
Affiliations
- Volunteering at a variety of community events
- Artistic activities including jewelry making and painting
- Gardening
Timeline
Registered Behavior Technician
Hopebridge Autism Therapy Center
08.2023 - Current
Membership Experience Director
YMCA of Central Ohio
10.2021 - 06.2023
Membership Experience Specialist L2
YMCA of Central Ohio
04.2021 - 10.2021
YMCA Aftercare Teacher @KIPP Elementary
YMCA of Central Ohio
11.2019 - 04.2020
High School Diploma -
Colonel White High School