Alicia Abeita
Phoenix,Arizona
Summary
Dedicated Certified Nursing Assistant with experience in daily living activities, hygiene, vital signs, and household tasks. Previous management experience in fast paced competitive environment. Excelled in communication, staff development, daily store operations, and loss prevention control. Compassionate and energetic professional with outstanding customer services while delivering empathetic quality care.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Store Manager Trainer
JD Sports Finish Line
Phoenix, Arizona
10.2011 - Current
- Train Store Managers and Assistant Store Managers to efficiently run high-traffic stores.
- Assisted with training upcoming Area Managers and Loss Prevention Managers.
- Provide exceptional customer service by increasing the store's volume from 2.7 million to 7 million.
- Exceeded store metrics in Loyalty Program and conversion.
- Assisted in new store openings in and out-of-state locations
- Conducted Holiday and Loss Prevention Region conference calls and meetings with 50-plus Store Managers.
- Created a Loss Prevention guide on daily operations for upcoming managers.
- Created a Holiday guide for peak season and high traffic for 50 plus Store Managers.
- Prevented and controlled store shrink.
- Managed daily operations and store inventory.
- Marketing, visuals, and floor changes weekly.
- Rookie Manager of the Year, 2017.
- Store Manager of the Year 2017, and 2018
- Highest dollar gain of the year, $400,000.
- Highest Donation Award, 2017-2020
- Holiday Store Manager contest winner, 2020-2022.
- Conducted store walk-throughs to ensure compliance with policies and procedures.
Call Center Team Lead
Political Call Center
Mesa, AZ
11.2009 - 10.2011
- Outbound calls to collect donations for the political party
- Developed a reputation for prompt, efficient service with a high level of calls. Received notification for exceeding donation quota.
- Exceeded high outbound call quota.
- Inbound transferred calls to accept, verify, and input donations.
- Answered questions, handled disputes, while providing reassurance of donation entry.
- Trained new hires to be efficient and informative while providing great service.
- Provided coaching and guidance to call center team members on customer service skills.
Supervisor
The Finish Line
Tempe, AZ
08.2007 - 07.2009
- Managed sales floor while coaching and developing team within a fast-paced environment.
- Maintained a high standard of customer service, achieving a Top Sales acknowledgment.
- Achieved above-average loyalty program metrics of 30% for ensuring outstanding customer service.
- Trained all new hires on up-selling and product knowledge.
- Maintained floor visual updates.
- Controlled stores shrink by maintaining store policies on inventory, cash management, and security.
- Received recognition as a top supervisor in sales and management.
Clinical Experience
Completed 48 Clinical hours
Banner Baywood Medical Center And Mission Palms, AZ
Education
Associate of Applied Science - Nursing
Mesa Community College
Mesa, AZ05-2026
Skills
- Management
- Customer service
- Time management
- Complex Problem-Solving
- Speed and efficient
- Compassionate communication
- Computer skills
- 65 wpm typing speed
- Feeding Assistance
- Dressing assistance
- Range of motion exercises
- General housekeeping ability
- Toileting assistance
- Collecting vital signs
- Mobility Assistance
- Patient Relations
- Patient-focused care
- Medical terminology knowledge
Certification
- Certified Nursing Assistant, completed 2024
- CPR Certified, issued 2024
- BLS Certified, issued 2024
- Fingerprint Clearance card, Level 1
Timeline
Store Manager Trainer
JD Sports Finish Line
10.2011 - Current
Call Center Team Lead
Political Call Center
11.2009 - 10.2011
Supervisor
The Finish Line
08.2007 - 07.2009
Clinical Experience
Completed 48 Clinical hours
Associate of Applied Science - Nursing
Mesa Community College