Summary
Overview
Work History
Education
Extracurricular Activities
References
Skills
Timeline
Generic

Alicia Allen

Passionate team building Store Manager
Reno,NV

Summary

General Manager with over 25 years of retail experience across big box, specialty brands, and food sectors. Focusing on strategic planning and delivering measurable results through strong verbal, written, and interpersonal communication skills. Committed to fostering growth and success within teams and organizations.

Overview

19
19
years of professional experience

Work History

Store Manager

Starbucks Coffee Co
Reno, NV
08.2019 - Current
  • Cultivated strong customer relationships to deliver exceptional service.
  • Trained and mentored baristas on beverage preparation and customer service.
  • Ensured compliance with health and safety regulations throughout the store.
  • Developed staff schedules to optimize labor efficiency and coverage.
  • Recruited, trained and supervised new employees.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Engaged partners to create actionable plans for achieving store objectives and personal development.
  • Developed supervisors, preparing them for future leadership roles.
  • Served as Certified Store Manager Trainer to enhance team capabilities.
  • Conducted weekly business analyses to identify performance successes and gaps.
  • Adapted strategies to align with store and company needs.
  • Provided staffing and training support to home and nearby districts.
  • Acted as Community Champion, fostering local engagement through volunteer initiatives.

General Manager

Old Navy
Reno, NV
03.2018 - 08.2019
  • Executed short- and long-term planning to achieve sales, engagement, customer conversion, and loyalty metrics.
  • Coordinated visual merchandising to create appealing product displays.
  • Led team meetings to communicate goals and foster collaboration among staff.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Supported Operations Manager in hiring and developing a high-performing team.
  • Analyzed business performance through various reports to enhance profitability.
  • Developed individualized growth plans for direct reports to strengthen internal talent pool.
  • Collaborated with department merchandise owners to drive business excellence within their scope.
  • Identified top talent for stretch assignments to foster leadership development.
  • Established networks with mall retailers while maintaining strong peer relationships throughout market.

Sr. Merchandising Mgr/ Ops Mgr

Old Navy
Reno, NV
03.2016 - 03.2018
  • Designed exceptional customer experiences for internal and external stakeholders.
  • Developed merchandising strategies to enhance product visibility and customer engagement.
  • Collaborated with cross-functional teams to align inventory management and merchandising goals.
  • Managed visual merchandising standards to create appealing in-store displays.
  • Conducted regular store visits to assess merchandising effectiveness and address issues.
  • Created visual displays to maximize product visibility in store locations.
  • Reviewed store reports on a daily basis to identify opportunities for improvement.
  • Monitored inventory levels to ensure stock availability while minimizing excess inventory.
  • Managed hiring and onboarding processes for new team members.
  • Coached and recognized team members for ongoing professional development.
  • Scheduled staff to maximize business efficiency during peak times.
  • Enhanced employee engagement through events, contests, celebrations, and recognition programs.

General Manager

Banana Republic
Reno, NV
03.2006 - 03.2016
  • Developed tailored plans for direct reports to enhance performance and professional growth.
  • Oversaw inventory management and optimized stock levels for sales support.
  • Coordinated visual merchandising to create appealing product displays.
  • Led team meetings to communicate goals and foster collaboration among staff.
  • Cultivated a positive work environment through effective leadership and support.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Trained employees on duties, policies and procedures.
  • Planned long-term sales strategies and identified key metric drivers for success.
  • Provided consistent coaching and follow-up to ensure accountability among associates.
  • Strategized effective implementation of company directives to achieve operational goals.
  • Encouraged innovative thinking to boost sales and customer engagement initiatives.

Education

Associate of Applied Science - Business Management

Truckee Meadows Community College
Reno
01.2015

Extracurricular Activities

Volunteering Children’s Cabinet (15yrs): Work Readiness program, Art of Childhood, Reno Balloon Races, Adopt-a-Family Habitat for Humanity Food Bank of Northern Nevada Susan G. Komen: Race for the Cure, Pink Tie Gala Boys and Girls Club of Truckee Meadows

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balancePersonal development programsCompany Culture

References

References available upon request.

Skills

Personnel development

Operational budgeting

Hourly shift management

Store operations oversight

Promotional planning

Recruiting and hiring

Team development

Performance reviews

Team leadership

Strategic planning

Store operations

Recruitment and hiring

Team building

Timeline

Store Manager

Starbucks Coffee Co
08.2019 - Current

General Manager

Old Navy
03.2018 - 08.2019

Sr. Merchandising Mgr/ Ops Mgr

Old Navy
03.2016 - 03.2018

General Manager

Banana Republic
03.2006 - 03.2016

Associate of Applied Science - Business Management

Truckee Meadows Community College

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Alicia AllenPassionate team building Store Manager
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